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customer support center senior representative iv resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Service-oriented Customer Support Senior Representative with 5 + years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Skills
  • Account Administration
  • Analytical and Methodical
  • Interpersonal Skills
  • Organizational Skills
  • Word Outlook
  • CISCO Finesse
  • IP Communicator
  • GE Centricity
  • SAP CRM
  • Compass
  • Salesforce (some Experience) very similar to Compass
  • Google Docs (some experience)
  • Sharepoint
  • Excel
  • Teams
  • Windows
  • Zoom
  • Jabber
Work History
08/2016 to Current Customer Support Center Senior Representative IV First Financial Bankshares | College Station, TX,

· Currently leading the Customer Support Center Device Returns Team division achieving client wellness and autonomy through advocacy, use of product, communication and education especially when escalated matters are the issue.

· Managing the pipeline by encouraging and working alongside each agent to process Device Return forms with thorough research and working closely with cross-functional departments for a resolution to each case scenario for the purpose of serving the customer with excellence.

· Assist customers with returns, exchanges, orders, return labels and replacements for serialized devices, while thoroughly documenting customer interactions ensuring an exceptional experience.

· Work Executive Escalations, Better Business Bureau and Grievances.

· Equipping the team with their individual pipeline through Excel, with helpful information such as updates to the process, reminders, and other important information.

· Work closely with my two Supervisors as we develop new approaches to each task that will promote better efficiency.

Medtronic, Inc.

08/2016 to 12/2021 Supply Management Team Senior III Consultant City Of Alexandria Va | Alexandria, VA,
  • Demonstrated excellent customer service and administrative tasks and resolved customer issues and met goals with expediency
  • Handled inbound and outbound calls throughout the day concerning events, supplies and advertisements.
  • Worked with wholesalers for the purpose of buying and selling for inventory.
  • Responsible for retaining the customer with quality assurance through communication regarding upcoming sales and offering retail items the customer is interested in.
09/1991 to 11/1992 Teller I Security Service Federal Credit Union | City, STATE,
  • Performed heavy Customer Service skills by greeting our clients with a warm countenance in person or through heavy inbound and outbound calls while providing account information and heavy cash handling in a timely manner in order to reach the goal for the day which was to satisfy our clients and serve them in a timely fashion so they are not waiting long in line. I was required to not be short or over in my register and was required to accurately count the monies given and received in a faced paced environment.
  • Other duties sometimes required performing other employee task because of situations that are out of the control of the employer. Double duty was required or helping in another department due to insufficiencies was required as needed. So, I was continually learning new tasks.
  • Attention to detail is a must with this position in order to provide excellent customer service along with satisfying the goal for the day.
04/1988 to 06/1990 Medical Records Assistant Diversified Credit Services | City, STATE,
  • A rewarding position that required attention to detail inputting client/patient information as well as insurance verification information with accuracy in a timely fashion in a much-faced paced environment.
  • Handled heavy inbound and outbound calls from patients and insurance representatives.
  • Customer service skills handling distraught clients facing a hardship paying their bill so listening and resolving skills were a must for this fast-paced environment.
Education
Expected in 05/2020 to to | Applied Clinical Nutritionist Certification Texas Chiropractic College Austin, Texas, Austin, TX, GPA:
Expected in 05/1985 to to High School Diploma | Clark High School, San Antonio, TX GPA:
Certifications

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Resume Overview

School Attended

  • Texas Chiropractic College Austin, Texas
  • Clark High School

Job Titles Held:

  • Customer Support Center Senior Representative IV
  • Supply Management Team Senior III Consultant
  • Teller I
  • Medical Records Assistant

Degrees

  • High School Diploma

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