Customer Support Associate Resume Example
Personable and dedicated Customer Service Representative with extensive experience in Customer Support and multiple other industries. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer, patient, and client satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
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- Helped customers track and ship packages, responding to average of 70 calls per day.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted approximately 40 customers each day with questions about Hims products.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Delivered service and support to each customer, paving way for future business opportunities.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Evaluated customer account information to assess current issues and determine potential solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Adhered to safety practices to decrease laundry-related accidents.
- Moved loads between machines, operated ironing equipment and folded laundered items.
- Collected soiled linens and clothing and delivered clean loads by using carts.
- Reported issues with washing machine, dryer and other laundry equipment to maintenance staff.
- Loaded soiled items into washing machines and operated using appropriate settings and detergent to clean.
- Folded and stacked items such as sheets, towels and blankets.
- Delivered clean laundry to hotel bedrooms to restock.
- Transferred wet laundry to dryers, changed heat settings and ran for set time to dry items.
- Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Stocked and rotated products, supplies and paper goods to optimize freshness.
- Opened and inspected packages received, marked individual products with store codes and priced and placed merchandise on store shelves or in storage area.
- Received incoming shipments for retail store, documented receipt and checked against record of incoming products ordered.
- Operated pallet jack, forklift and hand truck to unload shipments and move merchandise in warehouse.
- Cleaned and organized storage areas and store aisles for maximum merchandise accessibility, safety and loss prevention.
- Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
- Assisted customers, including answering questions and preparing orders.
- Organized food preparation stations and replenished supplies regularly.
- Supervised kitchen staff and applied positive reinforcement, promoting pleasant working environment.
- Created ~25 pizzas per shift by topping pizzas with ingredients per customer orders.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Sliced meats to prepare for cooking and assembly of menu items such as roast beef and chicken.
- Followed recipes to maintain restaurant standards and satisfy customers.
- Sanitized workstation at end of shift to prevent foodborne illnesses.
- Safely operated ovens, fryers and grills to prevent injuries and accidents.
I was a senior moderator for a Discord server of over 10,000 people for four years before giving up moderator position. As a moderator, I administered bans, mutes, or kicks when the server rules were broken, depending on the context. Gave up moderator position due to being burnt out on it and to pave the way for new mods to apply for the position.
I am proficient in using and maintaining computers and built my own PC using custom parts bought online.
I went to college for two years before dropping out to stop accruing debt, and to gain hands on personal experience in a career field without the use of a degree.
I plan to try and gain relevant experience in a field for IT tech and support, due to being technologically proficient and interested in the field of IT.
I am willing to learn skills previously unknown to me on the job to better perform for my employer.
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- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Montana State University - Bozeman
Job Titles Held:
- Customer Support Associate
- Laundry Worker
- Shelf Stocker
- Pizza Cook
Degrees
- High School Diploma
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