LiveCareer-Resume

customer support assistant resume example with 4 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Skills
  • Customer Service
  • Teamwork and Collaboration
  • Multitasking and Prioritization
  • Attention to Detail
  • Problem-Solving Abilities
  • Verbal and Written Communication
  • Customer Relations
  • Adaptive Team Player
  • Microsoft Windows and Office
  • High-Energy Attitude
  • Inbound and Outbound Calling
  • Customer Service Support
  • Organizational Skills
  • Troubleshooting Network Issues
  • Resolving Problems and Incidents
  • Help Desk Support
  • Technical Troubleshooting
  • Collaborative Team Player
  • Interpersonal Skills
  • Credit Card Payment Processing
  • Microsoft Office Expertise
  • Retail Sales Customer Service
  • Issue and Resolution Tracking
  • Hardware and Software Repair
  • Computer Diagnostics
  • Quality Control
  • Sales Expertise
  • Call Center Operations
  • Courteous Demeanor
  • Tracking and Documentation
  • Product Organization
  • Route Management
  • Conflict Mediation
  • Clerical Support
Experience
Customer Support Assistant, 06/2022 - Current
Dekalb County Auburn, IN,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Assistant Teacher, 12/2020 - 08/2021
New York Kids Club Long Island City, NY,
  • Lead, coach and mentor less experienced teachers in your classroom; model behaviors and provide feedback. 
  • Implement KCE’s curriculum in a way that is consistent with the unique needs of each child.
  • Create a safe, nurturing environment where children can play and learn.
  • Partner and communicate with parents, with a shared desire to provide the best care and education for their children.
  • Support your center’s success; partner with center staff and leadership to achieve goals around enrollment, accreditation, and engagement.
  • Cultivate positive relationships with families, teachers, state licensing authorities, community contacts and corporate partners. Required Skills and Experience:
  • A love for children and a strong desire to make a difference every day.
  • Ability to build relationships with families and coworkers and create a dynamic environment where play and learning happens.
Sales Associate, 04/2018 - 12/2020
Oak Street Health Durham, NC,
  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
  • Follow company policies and procedures to ensure the safety of all our associates and customers.
  • Assist with product launch changes according to company SOP.
  • Deliver on all aspects of the customer experience model.
  • Process transactions quickly and accurately reducing the customers wait time.
  • Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Team Member, 12/2016 - 05/2017
Raising Cane's Whittier, CA,

• Greet customers, and engage them in conversation in order to determine their specific orders.

• Provide suggestions about orders, and present menus.

• Input orders into point of sales systems, and confirm orders.

• Calculate order amounts, and inform customers about their payables.

• Provide customers with information on estimated wait times.

• Relay orders to kitchen staff members and follow up on them.

• Process cash and credit card payments, and tender receipts and change.

• Assist in preparing tacos, burritos, quesadillas, and nachos according to specific recipes.

• Inform customers of any specials such as discounts and offers that they can avail.

• Pack prepared orders, and ensure that they are timely delivered to customers.

• Ensure that dine-in orders are delivered to tables fresh, and on time.

• Take and process additional orders.

• Refill drinks on order.

• Take and handle complaints according to specified protocols.

• Escalate problems and complaints to the restaurant supervisor or manager.

• Check with customers in order to ensure that their dining experience has been positive.

• Maintain a clean and sanitary workplace, including counters, tables, and chairs.

• Ensure the availability of items such as sauce sachets, disposable cutlery, and napkins.

• Check inventory in order to determine stock levels.

• Inform supervisors of low stock levels.

• Create and maintain relationships with vendors to ensure timely delivery of supplies

Education and Training
Bachelor of Science: Political Science, Expected in 12/2024
-
Kennesaw State University - Kennesaw, GA
GPA:
Status -
Associate of Applied Science: Healthcare Management, Expected in 08/2023
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Chattahoochee Technical College - Marietta, GA
GPA:
Status -
High School Diploma: , Expected in 05/2018
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Carlton J. Kell High School - Marietta,
GPA:
Status -
Languages
English :
Native/ Bilingual:
Negotiated :
:
Spanish :
Native/ Bilingual:
Negotiated :
:
French :
Limited:
Negotiated :
:
Accomplishments
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Sales - Consistently generated additional revenue through skilled sales techniques.
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

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Resume Overview

School Attended

  • Kennesaw State University
  • Chattahoochee Technical College
  • Carlton J. Kell High School

Job Titles Held:

  • Customer Support Assistant
  • Assistant Teacher
  • Sales Associate
  • Team Member

Degrees

  • Bachelor of Science
  • Associate of Applied Science
  • High School Diploma

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