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customer support agent i resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Creative Marketing Director with expertise across email campaigns, public relations, social media and event planning. Successfully managed united teams to achieve aggressive goals and produce results. Keen insight into digital marketing campaigns, planning and public relations. Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 10+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success. Innovative Marketing leader with 10+ years of experience delivering exceptional marketing campaigns, content and collateral based on established and innovative strategies. Results-oriented and collaborative professional bringing expertise in brand management and social media engagement. Detail-oriented, attentive and decisive leader.

Skills
  • High energy automotive brand ambassador looking to broaden their knowledge while contributing at high levels. The priority is to join teams that promotes collaboration, passion, and growth in a workplace, overcomes challenges in a industry, and contributes to a community in which I serve.
  • Key decision making
  • Team Leadership
  • Time management
  • Communications management
  • Project Management
  • Product promotions
  • Media relations
  • Marketing and advertising
  • Market understanding
  • Digital marketing
  • Market planning and execution
Work History
11/2020 to Current
Customer Support Agent I Chick-Fil-A Hamilton, NJ,
  • Part of a humble and scrappy start-up in Inc
  • Magazine’s Top 100 Fastest Growing Tech Companies
  • Primary responsibilities include Tier I support (response, triage, and resolution) for all client’s questions on our software platform
  • Responsible for prioritizing engineering work to our technical teams based on customer impact and total resolution time.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
05/2017 to 03/2020
Marketing Director Leslie's Pool Supplies (Dba) Garland, TX,
  • S largest Porsche dealer
  • Responsible for co-op, marketing campaigns, team initiatives, and event planning
  • Continued to contribute to our lean team’s overall sales goal as a Certified Porsche Brand Ambassador
  • Reported directly to the dealer principal and general manager on week-over-week metrics and completed deliveries for VIP clients.
  • Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base.
  • Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Created innovative strategies to drive customer engagement.
  • Partnered with Regional Sales Directors and Account Managers on communications directive for sales teams.
05/2017 to 03/2020
Marketing Director Leslie's Pool Supplies (Dba) Georgetown, KY,
  • Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
  • Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Organized and executed robust, creative experiential marketing events.
  • Devised marketing plans using digital strategies, print advertising and word of mouth tactics.
  • Evaluated target market research and adjusted strategy to address competitive influences and changing market.
10/2007 to 12/2016
Social Media Administrator P&W BMW & MINI Of Pittsburgh City, STATE,
  • Originally started as a BMW dispatcher in October 2007
  • Held positions as charter graduate of BMW Genius Program, social media manager for both franchises and MINI Motoring Advisor
  • Cultivated solutions-focused approach to the car buying process, and learned about interactions between sales, service, administrative, and collision departments between franchises.
  • Partnered with graphic designers creating content and promoting ad campaigns.
  • Strategized and developed video content for client's website and social media publications.
  • Increased user base by promoting brand awareness and launching key marketing efforts.
  • Strategically planned, implemented and monitored client's social media content and campaigns using complex editorial calendar.
  • Identified effective promotional methods and negotiated media through meticulous market research.
  • Maintained current social media trends through attending professional conferences and webinars.
Education
Expected in 06/2016 to to
Bachelor’s of Science: Information Technology
Point Park University - Pittsburgh, PA
GPA:
Accomplishments
  • Five-time Pittsburgh Marathon Finisher
  • Nominated “Pittsburgh’s 50 Finest” Class of 2014
  • Program Chair & Charter Member - Idelic Diversity & Inclusion Committee

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Resume Overview

School Attended

  • Point Park University

Job Titles Held:

  • Customer Support Agent I
  • Marketing Director
  • Marketing Director
  • Social Media Administrator

Degrees

  • Bachelor’s of Science

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