Personable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I have proven results of exceeding my organizations goals every month providing billing and sales support for a Forbes 15 company.
Educated customers on special pricing opportunities and company offJessicags.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Reviewed customer account information to determine current issues and potential solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Exceeded company productivity standards on consistent basis.
02/2015 to 10/2015
Shift Supervisor/CashierBrightview Senior Living – Fairfax, VA,
I filled out daily paperwork needed for records purposes and reported to my supervisor, one of four restaurant managers.
Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Greeted customers and responded to requests for information.
Supported front end procedures to keep items well-stocked to prevent shrinkage.
Processed exchanges and returns by inputting in company database.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Built and maintained working relationships with peers and upper management.
Met high productivity standards in processing payments for customers.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
01/2014 to 01/2015
Front Desk ReceptionistDeaconess Health System – Mount Vernon, IN,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Responded to inquiries and room requests made online, by phone or email.
Maintained accurate bookkeeping of important files, running reports and delivJessicag updates on occupancy and revenues.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
Input customer data into reservation software and made immediate updates to reflect room changes.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Answered and directed incoming calls using multi-line telephone system.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Created and optimized employee schedules for shift coverage.
Managed customer complaints and rectified issues to complete satisfaction.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
01/2005 to 10/2011
Radiologic TechnologistDoctors Hospital Of Augusta, Augusta – City, STATE,
My primary responsibilities included making sure the exam rooms were stocked and ready for the day, checking the outpatient and inpatient schedules so that we could coordinate their exams to get them finished by a certain time each day, completing walk-in outpatients exams, completing paperwork for each exam and entJessicag it into the PACS system properly, developing films and labeling those films properly for each exam, taking orders from physicians over the phone and in person
I also worked in the burn unit and emergency rooms on weekend nights as the only technologist at the hospital on that shift
It was my responsibility to x-ray any patients who came through the Emergency room and complete all of the burn unit patients' exams before 5 am each morning
I also worked at the hospital's front desk in registration, the file room for radiology, and the front desk for radiation therapy.
Delivered comprehensive training to students and new technologists on equipment, imaging processing, patient relations and best practices.
Positioned patients and x-ray and CT equipment, and implemented beam-restrictive devices and shielding techniques to minimize radiation exposure.
Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
Reviewed diagnostic image quality and filed diagnostic images in appropriate patient records.
Operated mobile imaging equipment to capture medical information at patients' bedsides, operating and emergency rooms.
Administered IV contrast materials, radiopharmaceuticals and antispasmodics to patients.
Education and Training
Expected in 01/2022 to to
Bachelor's: Information Technology Strayer University - Augusta, GA GPA:
Expected in 09/2004 to to
Associate: Radiologic Technology Medical College of Georgia - Augusta, Ga, GPA:
Expected in 01/2001 to to
Bachelor's: Psychology University of Georgia - Athens, GA GPA:
Expected in 08/1999 to to
High school diploma: College Prep
Briarwood Academy - Warrenton, GA GPA:
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