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customer support agent resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Seasoned customer service representative looking for a position as an Operations Manager. Offering 10 years of experience and enthusiasm for taking on challenging customer needs. Open and clear communicator with well-organized approach and conscientious nature. Familiar with service industry practices, customer preferences and privacy regulations. Expert with Microsoft Office, Windows and Mac.

Skills
  • Customer Service
  • Microsoft Office
  • SalesForce
  • Managerial Experience
  • Data Entry
  • Staff Development
  • Teamwork / Collaboration
  • Recordkeeping
Work History
Customer Support Agent, 04/2020 - Current
Accenture Cranston, RI,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Multi-tasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines
  • Entered customer interaction details in SalesForce to track requests, document problems and record solutions offered
  • Investigated and resolved customer inquiries and complaints quickly
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Served customer account and technical needs across 25+ daily calls, consistently meeting productivity and quality targets
Hairstylist, 01/2019 - Current
Dynfly Farmington Hills, MI,
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
  • Completed safety training and certifications
  • Trained salon staff in traditional and innovative haircutting techniques and salon management
  • Used scissors, trimmers, clippers, razors and brushes on over 200 customers with 95% customer satisfaction rate
Assistant Store Manager, 06/2015 - 02/2018
Revzilla Little Rock, AR,
  • Directed planning schedules and delegating assignments to meet coverage and service demands
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Answered questions about store policies and concerns to support positive customer experiences
  • Interviewed, hired and trained 100+ staff associates annually and equipped to comply with company policies and procedures
  • Served as floating manager-on-duty, MOD, to cover shift shortage
  • Promoted to Assistant Manager after only 15 months with company
Retail Supervisor, 05/2012 - 07/2015
Theworks Uxbridge, MA,
  • Engaged associates in daily operations through open communication and upbeat team meetings
  • Entered and priced inventory to assist with efficient restocking
  • Monitored cashiers' work and balanced registers to maintain strong financial controls
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers
  • Coordinated merchandising of new products, including displays and signage
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Led and developed management team of close to 100 staff
Education
Bachelor of Science: Criminal Justice, Expected in 12/2014
-
Texas State University - San Marcos, TX
GPA:
Status -
  • Elected to Vice President of Membership for Tau Beta Sigma in 2013
  • Elected to Section Leader for Bobcat Marching Band in 2013
  • Received Robert Henry Scholarship from Schlitterbahn Waterparks
  • Graduated cum laude with a 3.39 GPA
  • Dean's List Fall 2013, Spring 2014, Fall 2014
  • Majored in Criminal Justice, minored in Sociology

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Resume Overview

School Attended

  • Texas State University

Job Titles Held:

  • Customer Support Agent
  • Hairstylist
  • Assistant Store Manager
  • Retail Supervisor

Degrees

  • Bachelor of Science

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