customer support agent resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Seasoned customer service representative looking for a position as an Operations Manager. Offering 10 years of experience and enthusiasm for taking on challenging customer needs. Open and clear communicator with well-organized approach and conscientious nature. Familiar with service industry practices, customer preferences and privacy regulations. Expert with Microsoft Office, Windows and Mac.

  • Customer Service
  • Microsoft Office
  • SalesForce
  • Managerial Experience
  • Data Entry
  • Staff Development
  • Teamwork / Collaboration
  • Recordkeeping
Work History
Customer Support Agent, 04/2020 - Current
Accenture Cranston, RI,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Multi-tasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines
  • Entered customer interaction details in SalesForce to track requests, document problems and record solutions offered
  • Investigated and resolved customer inquiries and complaints quickly
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Served customer account and technical needs across 25+ daily calls, consistently meeting productivity and quality targets
Hairstylist, 01/2019 - Current
Dynfly Farmington Hills, MI,
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
  • Completed safety training and certifications
  • Trained salon staff in traditional and innovative haircutting techniques and salon management
  • Used scissors, trimmers, clippers, razors and brushes on over 200 customers with 95% customer satisfaction rate
Assistant Store Manager, 06/2015 - 02/2018
Revzilla Little Rock, AR,
  • Directed planning schedules and delegating assignments to meet coverage and service demands
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Answered questions about store policies and concerns to support positive customer experiences
  • Interviewed, hired and trained 100+ staff associates annually and equipped to comply with company policies and procedures
  • Served as floating manager-on-duty, MOD, to cover shift shortage
  • Promoted to Assistant Manager after only 15 months with company
Retail Supervisor, 05/2012 - 07/2015
Theworks Uxbridge, MA,
  • Engaged associates in daily operations through open communication and upbeat team meetings
  • Entered and priced inventory to assist with efficient restocking
  • Monitored cashiers' work and balanced registers to maintain strong financial controls
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers
  • Coordinated merchandising of new products, including displays and signage
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Led and developed management team of close to 100 staff
Bachelor of Science: Criminal Justice, Expected in 12/2014
Texas State University - San Marcos, TX
Status -
  • Elected to Vice President of Membership for Tau Beta Sigma in 2013
  • Elected to Section Leader for Bobcat Marching Band in 2013
  • Received Robert Henry Scholarship from Schlitterbahn Waterparks
  • Graduated cum laude with a 3.39 GPA
  • Dean's List Fall 2013, Spring 2014, Fall 2014
  • Majored in Criminal Justice, minored in Sociology

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Texas State University

Job Titles Held:

  • Customer Support Agent
  • Hairstylist
  • Assistant Store Manager
  • Retail Supervisor


  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: