customer support agent resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Hardworking customer service representative bringing 5+ years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Proactive agent with expertise delivering support services and resolving customer complaints. Demonstrated competencies in operating multi-line phone systems, chat support and updating documentation.
Skills
Sales expertise
Customer Relations
Outstanding communication skills
Creative problem solving
Multi-line phone talent
Good listening skills
Quick learner
Microsoft Windows and Office
Online Chat Support
Education
United AcademyLalitpur, Nepal, Expected in ā āHigh School Diploma: - GPA:
Northwest Missouri State UniversityMaryville, MOExpected in ā āBBA:Business Administration And Management - GPA:
Completed Freshman year
Quincy CollegeQuincy, MAExpected in ā āBBA:Business Administration And Management - GPA:
Computer System InstituteCharlestown, MA, Expected in ā āExtra Courses:Hospitality Program - GPA:
Certifications
Received certificate of completion for Sales Coach Workshop from H&M
Work History
Accenture - Customer Support Agent Baltimore, MD, 03/2021 - Current
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Participated in ongoing tClairening to learn new products and enhance skills to optimize customer support delivery.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Conferred with customers about concerns with products or services to resolve problems.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
American Airlines - Customer Service Agent Jacksonville, FL, 10/2020 - 02/2021
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Responded to customer requests for products, services and company information.
Educated customers on promotions to enhance sales.
Recorded product or service failure complaints and notified appropriate departments.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Increased efficiency and team productivity by promoting operational best practices.
Answered customer telephone calls promptly to avoid on-hold wait times.
Scheduling customers and calling to confirm the appointments with use of SALESFORCE.
Benjamin Franklin Plumbing Ocean City - Sales Advisor Brookhaven, NY, 07/2019 - 09/2020
Maintained organized, presentable merchandise to drive continuous sales.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Maintained records related to sales, returns and inventory availability.
Educated customers on promotions to enhance sales.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Processed product returns and assisted customers with other selections.
Engaged with customers to effectively build rapport and lasting relationships.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
TClairened and developed new sales team associates in products, selling techniques and company procedures.
Healthcare Services Group - Server Lakewood, CO, 10/2016 - 06/2019
Supervised restocking of salad bar and buffet for lunch and dinner service.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Greeted and maintained relationships with regular customers.
Prepared beverages and filled food orders for customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Checked identification to enforce age regulations for alcoholic beverages.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
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