LiveCareer-Resume
LiveCareer

customer success specialist resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Skills
  • Report Creation
  • Credit Card Payment Processing
  • Report Generation
  • Conflict Mediation
  • Office Equipment Proficiency
  • In-Store Support
  • Quality Control
  • Technologically Savvy
  • Business Development Understanding
  • Sales Expertise
  • Materials Transport
  • Shipping and Receiving Understanding
  • Quality Assurance Controls
  • Stockroom Procedures
  • Retail Sales Customer Service
  • Adaptive Team Player
  • Problem-Solving Abilities
  • Promotional Support
  • Project Management Abilities
  • Customer Relations
  • Schedule Mastery
  • Call Center Operations
  • Banking Regulations Knowledge
  • Microsoft Office Expertise
  • Inbound and Outbound Calling
  • Most CRM Software
  • Microsoft Visio
  • Strong Technical Acumen
  • Delegating Work
  • Sales Metrics Analysis
  • Retail Operations
  • Sales Team Leadership
  • Scheduling Employees
  • Store Opening and Closing
  • Complaint Resolution
  • Written and Verbal Communication
  • Customer Service
  • Coaching and Mentoring
  • Product Merchandising
  • Sales Strategy Implementation
  • Employee Performance Management
  • Team Building
  • Decision Making
  • Recruiting and Hiring
  • Sales Records Management
  • Operating Procedures and Policies
  • Detail-Oriented
  • Time Management
  • Sales Projections
  • Staff Training and Development
  • Problem-Solving
  • Customer Complaint Resolution
  • Shipping and Receiving Oversight
Education and Training
Concordia St. Paul University Saint Paul, MN, Expected in 06/2017 ā€“ ā€“ Certificate : Information Technology - GPA :
  • All Semesters,2016 & 2017 - Dean's List
  • All Semesters,2016 & 2017 - Honor Roll
  • 4.0 GPA
  • Completed RMF Course
  • Graduated summa cum laude
Colorado Technical University Colorado Springs, CO Expected in 12/2014 ā€“ ā€“ Associate of Arts : Information Technology Project Management - GPA :
  • All Semesters,2010 & 2014 - Dean's List
  • All Semesters,2010 & 2014 - Honor Roll
  • 4.0 GPA
  • Graduated summa cum laude
ITT Technical Institute North Las Vegas, NV, Expected in 07/2014 ā€“ ā€“ Associate of Science : Information Technology - GPA :
  • All Semesters,2013 & 2014 - Dean's List
  • All Semesters,2013 & 2014 - Honor Roll
  • 4.0 GPA
  • Graduated summa cum laude
  • Systems/Network Administration, Capstone Project: Design and configuration of corporate system and network, Project design manager.
Certifications
  • CompTIA Security+ CE 501 Training - 2018
  • CompTIA A+ Training - 2012
  • CompTIA Network+ Training - 2013
  • Microsoft Certified Professional (C240-7504) - 2009
  • Microsoft Certified Systems Administrator (C240-7513) - 2009
  • Microsoft Certified Systems Engineer (C240-7514) - 2009
  • Certified Ethical Hacker CEHv9 (ECC40290019758) - 2018
  • Cisco Certified Entry Networking Technician (CCENT) - 2013
  • Cisco Certified Network Associate (CCNA) - 2014
  • OR Life and Health Insurance License NPN: (15814839)
  • NV Life and , Health Insurance License NPN: 3877075
  • References Available Upon Request
Experience
Willscot Corporation - Customer Success Specialist
Middletown, CT, 05/2019 - Current
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
Buehler's Grocery - Help Desk Support Analyst
Akron, OH, 03/2018 - 02/2019
  • Assisted customers by troubleshooting and resolving technical problems.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Managed user profiles, security access and shared file structures.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Walked customers through processes of installing software or hardware and initial program start up procedures.
New Jersey Institute Of Technology - Adjunct Instructor
Newark, NJ, 03/2013 - 09/2016
  • Used variety of teaching methods such as lectures, discussions and demonstrations.
  • Documented student assignments, attendance and test scores in online reporting systems.
  • Provided student feedback regarding areas in need of improvement and provided additional learning resources.
  • Created and implemented course agenda, lesson plans and activities to meet course objectives.
  • Lectured and communicated effectively with students from diverse backgrounds.
  • Developed quizzes, exams and assignments to measure student progress and comprehension.
  • Advised and mentored undergraduate students to promote success and academic progress.
  • Created lesson plans and developed instructional materials covering required topics and learning objectives.
  • Adhered to and promoted university standards for academic achievement and community enrichment.

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Concordia St. Paul University
  • Colorado Technical University
  • ITT Technical Institute

Job Titles Held:

  • Customer Success Specialist
  • Help Desk Support Analyst
  • Adjunct Instructor

Degrees

  • Certificate
  • Associate of Arts
  • Associate of Science

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

Similar Resume

Customer Success Specialist Resume

customer success specialist

CollaborateMD

Orlando, Florida

Customer Success Specialist Resume

customer success specialist

Wells Fargo

Portland, Oregon

Customer Success Specialist Resume

customer success specialist

Sunrun

View All
*As seen in:As seen in: