LiveCareer-Resume

customer success specialist resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Passionate success and implementation specialist skilled in business analytics, customer relationship development and technical support. Offering experience in related roles. Dedicated to building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions.

Skills
  • SQL
  • Data Analysis
  • Relational Databases
  • Data Migration/Recovery
  • Tableau
  • Technical issues analysis
  • Non Relational Databases
  • Empathetic
  • Project Management
  • Desktop support
  • Cosmos DB
  • Microsoft Azure SQL
  • Exceptional Customer Service
Work History
Project Manager, 08/2022 - Current
Ul Colorado Springs, CO,
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Identified special circumstances and constraints in order to develop effective alternatives or solutions.
  • Thoroughly reviewed material proposals and negotiated contracts.
  • Resolved installation inefficiencies to reduce project lags and promote on-time deliverables.
  • Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
  • Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
  • Assisted in resolving conflicts between parties, providing mediation and negotiation tactics.
  • Demonstrated a high level of initiative and creativity while tackling waste reduction.
Customer Success Specialist, 04/2021 - 08/2022
Concentrix City, STATE,
  • Onboard new policies and assist with account and policy set up.
  • Service existing accounts with renewals,retention,billing and customer support.
  • Deliverers expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.
  • Achieve high satisfaction rating through proactive one-call resolutions of customer issues consistently.
  • Document calls and complaints using call center's CRM database, taking over 80 customer calls per day.
  • Educate stakeholders on data protection tactics to reduce breaches.
  • Provide guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Maintains current knowledge of industry regulations and legislation to amend policies and promote compliance for full cycle of policy.
Technical Support Advisor II, 06/2019 - 09/2020
Support.com City, STATE,
  • Diagnosed and troubleshot issues that were hardware, software or network related.
  • Served as primary point of contact for triaging technical issues.
  • Effectively resolved issues with native applications, third party applications, password resets, and security across multiple platforms.
  • Listened attentively to customer concerns, expressed empathy, and built rapport with customers.
  • Exceeded key performance company goals for six months resulting in customer rating of above 90%.
Tier 2 Wireless Gateway Tech, 04/2019 - 05/2019
Very Vain Designs City, STATE,
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Diagnosed and troubleshot problems, repairing and restoring service.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
Founder, Implementation Specialist, 02/2011 - 12/2018
Company Name City, State,
  • Cultivated forward-thinking, inclusive and performance-oriented company culture to encourage innovation that changed customer expectations.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across customer service and product lines.
  • Worked with marketers and promoters, to develop sales presentations and promotion initiatives to drive product sales and increase brand awareness.
  • Conducted new employee orientation to foster positive attitude toward company objectives.
  • Monitored multiple databases to keep track of all company inventory.
  • Implemented automatic delivery system and migration to online market place.
  • Designed innovative clothing lines using Photoshop, Gimp, Maya, and Marvelous D that changed virtual clothing industry standards and customer expectations within virtual clothing world.
  • Developed key operational initiatives to drive and maintain substantial business growth. Increased sales 50% first 6 months.
  • Managed team of 5.
Education
Certification: Database Management, Expected in 05/2023
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Microsoft Azure - Self Study,
GPA:
Status -

Completed studies in deployment and provisioning of relational databases and non relational databases using Azure IAAS and PASS.

Certification: Certified Customer Success Manager ( CCSM), Expected in 06/2022
-
Success Hacker And Success Coaching - Remote,
GPA:
Status -

Completed professional development in the key practices CSMs use to deliver better outcomes for their customers.

Boot Camp: Business Analytics And Data, Expected in 04/2022
-
Udacity - Remote,
GPA:
Status -

Professional development completed in SQL,Tableau,Excel, and Business Metrics.

Associate of Science: Interdisciplinary Studies, Expected in 2015
-
Liberty University - Lynchburg, VA
GPA:
Status -

Concentrations In Behavioral Science, Communications and Education.

: Biology, Expected in
-
Harrisburg Area Community College - Harrisburg, PA
GPA:
Status -

Earned 52 transferable credits to Bachelors Degree.

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Resume Overview

School Attended

  • Microsoft Azure
  • Success Hacker And Success Coaching
  • Udacity
  • Liberty University
  • Harrisburg Area Community College

Job Titles Held:

  • Project Manager
  • Customer Success Specialist
  • Technical Support Advisor II
  • Tier 2 Wireless Gateway Tech
  • Founder, Implementation Specialist

Degrees

  • Certification
  • Certification
  • Boot Camp
  • Associate of Science
  • Some College (No Degree)

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