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customer success specialist resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

My name is Jessica. I am an Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced Customer success environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Skills
  • Account Management
  • Negotiations
  • Membership Renewals
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Business Development
  • Computer Skills
  • Inbound and Outbound Calling
  • Team-Oriented and Cooperative
  • Customer Data Confidentiality
  • Courteous with Strong Service Mindset
  • CRM Software
  • Relationship Building
  • Time Management
  • Project Management Abilities
  • Process Optimization
  • Quality Assurance Controls
Experience
01/2022 to Current Customer Success Specialist Vista Equity Partners | Harrisburg, PA,
  • Mentored new employees on procedures and policies to maximize team performance.
  • Improved customer service wait times to mitigate complaints.
  • Set up and activated customer accounts.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Developing success plans for accounts to ensure a well defined and structured road to ROI and customer satisfactions.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Implementing savings analysis and conducting negotiations in order to achieve the best outcome for our customers
  • Facilitating tool selection: supporting customers to find, select and buy new SaaS tools.
01/2019 to 11/2021 Call Center Customer Service Specialist Prometric | Dallas, TX,
  • Audited customer account information to identify issues and develop solutions.
  • Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Implemented additional services to maintain exceptional client service ratings.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Processed customer account changes with proprietary software.
  • Consulted with customers regarding needs and addressed concerns.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed high-volume of inbound and outbound customer calls.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
05/2015 to 12/2018 Call Center Customer Service Representative Allstate Insurance | City, STATE,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Managed high-volume of inbound and outbound customer calls.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Filled out sales reports to turn in to managers, recorded customer information and details surrounding transactions and verified purchase dates and order specifications.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education and Training
Expected in 01/2023 to to Bachelor of Science | Information Technology Western Governors University, Salt Lake City, UT GPA:
Expected in 12/2020 to to Associate of Applied Science | Business Administration And Management Dallas College, Dallas, TX, GPA:
Certifications
  • Human Resources Assistant certified -2020
  • Google project management certified-2023
  • Professional scrum master certified-2023

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Resume Overview

School Attended

  • Western Governors University
  • Dallas College

Job Titles Held:

  • Customer Success Specialist
  • Call Center Customer Service Specialist
  • Call Center Customer Service Representative

Degrees

  • Bachelor of Science
  • Associate of Applied Science

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