Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Microsoft Office (Word, Outlook, Excel, PowerPoint, Teams)
  • Social Media (Linked In, Facebook, Twitter, Instagram)
  • Slack
  • ISM (Stata, Salesforce, Oracle)
  • ADP (HRIS - WorkforceNow)
  • Digital Marketing (Google Ads, SEO, Facebook Ads, Google Analytics, GMB)
  • Adobe (Photoshop, Adobe Acrobat, Acrobat Reader)
  • IBM Cognos Analytics
  • Microsoft Office expertise
  • Adaptive team player
  • Project management abilities
  • Technologically savvy
  • [Industry] regulations knowledge
  • Schedule mastery
  • Customer relations
  • Data evaluation
  • Sales expertise
  • Report creation
  • Report generation
Customer Success Specialist, 11/2018 - 04/2020
Sensor Tower Austin, TX,
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Cultivated impactful relationships with clients and drove business development by delivering product knowledge.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Scheduled reoccurring calls with our clients to present campaign results.
  • Worked directly with product configuration and development teams to ensure that the
    highest quality of customer service was delivered
  • Analyzed key product metrics to improve client retention
  • Promoted to Customer Success Specialist from Account Specialist
HR Outsourcing Consultant, 04/2017 - 12/2018
Joey Restaurant Group Seattle, WA,
  • Strategically utilize creative sales and marketing techniques to deliver high impact presentations and negotiate HR solutions with target prospects.
  • Created and implemented highly effective and individualized human resource solutions for clients.
  • Facilitated organizational development initiatives to conduct performance management and talent assessment.
  • Utilized HRIS data and statistical reports to monitor trends in staffing, including recruitment, promotions and terminations.
  • Designed leadership development programs to monitor employee relations and increase retention.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Applied comprehensive understanding of HR principles and employment laws and regulations to provide counseling to [Department] and develop [Type] policies.
  • Managed clients accounts to exceed their expectations of service and uphold client relationships.
  • Responsible for driving new business sales within a restricted territory selling HR Solutions such as job descriptions/job postings, employee handbooks, background checks, new hire paperwork, dedicated HR team, legal advice, payroll processing, benefits administration, employee perks, performance reviews, and any updated rules and regulations.
  • Succeeded by using consultative sales and marketing skills through face-to-face interaction, email campaigns, social media platforms and making phone calls to existing client base and target prospects.
  • Worked closely with Accountants and Bankers to ensure their clients stay in compliance with the IRS, DOL, and FLSA.
  • Accomplishments:.
  • FY 18 sales currently $105.1K, 210.5% of plan.
  • Began ADP career as a Sales Apprentice and was promoted in 3 days to ADM (Associate District Manager), Received second promotion (District Manager) 8 months later.
  • Member of Palm Beach Region’s Pre-Leadership Program, selected by management; responsibilities include participating in regional meetings, mentoring new-hires, and developing new ideas for management Awards:.
  • (3X) Palm Beach Region Ultimate ADM/ADM of the month, awarded to the region’s top performer across distinct categories (December 2017, January 2018, February 2018).
  • Selected as Client-Channel Leader; provided relevant news, tips, and strategies to maximize success with our client relationships.
  • 6-month benchmark bonus.
Server, 03/2015 - 04/2017
Sandbar City, STATE,
  • Prepare parties for 30-100 or more people that consisted of wedding events, anniversary events, birthday events, and more.
  • Manage on average upwards of $2,000 per shift, ensuring the money received reflected the total in the computer system.
  • Trained, on average, six people every other month on the daily protocols of the business such as proper greetings, maintaining a clean and presentable surrounding, waiting, and other customer service aspects.
  • Assisted managers with scheduling.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education and Training
Bachelor of Science: Economics, Expected in 2017
Florida Atlantic University - Boca Raton, FL

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School Attended

  • Florida Atlantic University

Job Titles Held:

  • Customer Success Specialist
  • HR Outsourcing Consultant
  • Server


  • Bachelor of Science

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