customer success specialist resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Knowledgeable and dedicated customer service professional with 7+ years of experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History
02/2019 to Current Customer Success Specialist Spire | Austin, TX,
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Completed special procedures for customers such as ordering new checks, stopping payments, or investigating and resolving customer inquiries and complaints quickly.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Processed and recorded new policies and claims.
  • Processed and mailed documentation to clients.
02/2018 to 01/2019 Assistant General Manager The Culinary Institute Of America | Saint Helena, CA,
  • Led and directed team members on effective methods, operations, and procedures.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
  • Ensured that the restaurant was compliant with all federal, state and local hygiene and food safety regulations.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
11/2016 to 02/2018 Guest Service Representative Treasure Island Casino | Welch, MN,
  • Executed a positive demeanor to every visitor who approached the front desk.
  • Assisted other hotel personnel in various capacities including overseeing the entire front desk when the manager was unavailable and handling purchases at the gift shop when it was short- staffed.
  • Took reservations over the phone, in person and via computer for guests and provided confirmations.
  • Issued room keys to guests upon check-in and answered questions regarding how to use them properly.
  • Informed guests of hotel security features and offered details regarding safety processes and procedures.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Attended to customer needs, responding to questions, complaints and escalations.
08/2015 to 07/2017 Assistant Store Manager Liberty Communications Of Puerto Rico Llc | Bayamon, PR,
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours and inventory movements.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
  • Upheld standards of cleanliness, food handling and safety.
  • Supervised, trained, and developed team members in accordance with company policies and procedures.
  • Efficient and Detail-Oriented
  • Customer Account Management
  • Call Center Operations (3+ years)
  • Payroll Auditing (3+ years)
  • Accounts Payable and Receivable (2+ years)
  • Social media management (1+ years)
  • Hiring and Onboarding
  • Administrative Management
  • Profit and Loss Control
  • Money Handling
  • Order and Refund Processing
  • Conflict management, resolution, and de-escalation
  • Financial planning (2+ years)
  • Data entry (3+ years)
  • Accounting (4+ years)
Expected in 2017 to to Bachelor of Science | Hospitality Management University Of South Carolina, , GPA:
  • Campus - Columbia, SC
  • Coursework in business management with a focus in restaurant, hotel, and tourism operations
Expected in 2012 to to High School Diploma | Irmo High School, Columbia, SC, GPA:
  • Zaxby's Assistant Manager Certification, 2018
  • CPR Certification, 2018
  • ServSafe Manager Certified, 2016
  • TIPS Certification, 2015
  • Hospitality/Beverage Specialist Certification, 2015
  • Walt Disney World Professional Internship – Retail Manager, 2016
  • 4 Keys Award (x4) – Disney, 2016
  • Awarded Scholars List – Honor Roll, 2012 - 2014
  • Invitation to Phi Theta Kappa International Honor Society, 2012
  • Nominee for Teen Leadership Award, 2014
  • Chick-fil-a Internship - Back of House Associate, 2014

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Resume Overview

School Attended

  • University Of South Carolina
  • Irmo High School

Job Titles Held:

  • Customer Success Specialist
  • Assistant General Manager
  • Guest Service Representative
  • Assistant Store Manager


  • Bachelor of Science
  • High School Diploma

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