customer success specialist resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Results driven manager and highly skilled sales professional with 15 years of experience developing and executing customized plans to increase sales volume, market share, and relevance in the marketplace. Broad scope of experience encompassing problem resolution, client relations, team leadership, and business development. Adept in assessing operational capabilities, creating and implementing process improvements, and streamlining overall operations for optimal business efficiency.
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Skill Highlights
Goal-oriented and highly motivated
Energetic
Dedicated team player
Excellent time management
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Persuasive communication expertise
Compelling leadership skills
Staff development/training
Resolution-oriented
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Accomplishments
Sales and Management
Awarded "Rookie of the Year", a direct result of exceeding $4 million in sales my first year.
Led entire sales team of 80 representatives in specific Key Performance Indicators.
Exceeded Sales Management goals by 15% on a quarterly basis, which led to promotion to Manager within 3 months and District Manager within 2 years.
Developed highly effective sales training strategies as a District Manager of a 50 person team.
Experience
07/2015 to 06/2016Customer Success SpecialistIspot.Tv, Inc. | Chicago, IL,
Successfully teamed up with Field Representatives to develop sales and new business strategies resulting in a 5% increase which surpassed $6 million in annual revenue.
Consulted with K-12 school leaders to renew or upgrade existing educational software used in the classroom.
Advanced to a team lead position within 6 months.
Effectively and efficiently communicated with and tracked over 400 customers.
Identified and solved complex problems that impacted sales management and the direction of the business.
Facilitated product presentations to potential and existing customers.
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02/2014 to 06/2015Claims RepresentativeCna Financial | Dallas, TX,
Created and followed up with a variety of customer claims in a professional and empathetic manner.
Mentored new and existing employees on diverse tasks and customer service techniques.
Spearheaded a task group to identify and implement procedures to streamline the claims process cycle.
Achieved the highest monthly ranking on a consistent basis for customer satisfaction and accuracy.
08/2011 to 07/2014Property ManagementLockheed Martin | Chelmsford, MA,
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07/2008 to 07/2011RealtorWindermere Real Estate | Oak Harbor, WA,
Awarded "Rookie of the Year", a direct result of exceeding $4 million in sales my first year.
Successfully partnered with clients to negotiate the best possible financial solutions, resulting in 100% client retention.
Secured buyers by leading the company in conducting open houses and completing floor time as assigned.
Aggressively sought sellers through creative marketing techniques.
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01/2000 to 06/2008District ManagerDick's Sporting Goods | New Hartford, NY,
Successfully hired, trained, coached and motivated up to 50 employees across multiple locations.
Maximized operational efficiency by coaching staff on various customer service initiatives.
Opened a new store location and assisted in recruiting and training new staff.
Tracked staff performance, conducted performance reviews, and created shift schedules according to current business trends.
Education
Expected in 2006 to to Bachelor of Science | Psychology and BusinessUniversity of Wisconsin - Stevens Point, , GPA:
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