Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in Food/Retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Technologically savvy
  • Call center experience
  • Quality control
  • Courteous demeanor
  • Store maintenance
  • Retail sales customer service
  • Schedule mastery
  • Adaptive team player
  • High-energy attitude
  • Customer relations
  • Quality assurance controls
  • Problem-solving abilities
  • Fast Learner
  • Time Management
Experience
Customer Success Specialist, 01/2021 to Current
Banks SadlerVirtual Location, LA,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Upheld privacy and security requirements established by Wells Fargo regulatory agencies.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered customer questions and addressed concerns, resulting in 0% reduction in complaint calls.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
Customer Service Cashier, 10/2020 to 01/2021
American Dining CreationsAlbany, NY,
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed returned items in accordance with store policy.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Stayed up to date on current item discounts to support promotions.
  • Operated cash register, collected payments and provided accurate change.
Shift Leader, 01/2018 to 11/2020
Nothing Bundt CakesAustin, TX,
  • Supervised, motivated, and led employees to maintain productivity and customer service levels.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Assisted General Manager with operations game plan and company initiatives implementation.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Packer, 07/2019 to 12/2019
Hearthside FoodsGibson City, IL,
  • Packed merchandise into boxes and containers to ensure safe shipment.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Assembled cartons, crates and containers.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Operated hand trucks, pallet jacks and forklifts to move materials.
  • Inspected outgoing shipments to maintain effective quality assurance standards.
  • Arranged items on pallets according to size and weight.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Accomplished production goals by working with speed and accuracy.
  • Recorded order processing updates by entering information correctly.
  • Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
  • Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
Education and Training
High School Diploma: , Expected in 06/2019
Southridge High School - Beaverton, OR
GPA:

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Resume Overview

School Attended

  • Southridge High School

Job Titles Held:

  • Customer Success Specialist
  • Customer Service Cashier
  • Shift Leader
  • Packer

Degrees

  • High School Diploma

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