Polished, professional MM & ENT Customer Support and Technical professional with over 7 years of excellence in the Telecommunications, PC (Computers) , Satellite Radio, SAAS and AI/Machine Learning industries who handles over 1000 calls per month and skilled in resolving issues over Phone, Chat, Email and Forums. Ability to convey complex, technical concepts into understandable language for non- technical people. In-depth experience in Technical Issues, training new agents on process and applications. Proven ability to perform well under pressure with excellent leadership, management, communication, customer service, Revenue Management, Retention and problem solving skills.
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