Customer Success Manager III Resume Example

A customer success and project management astronaut! With the ability to discover and resolve all analytical issues for enterprise clients as well as the ability to manage complex projects for world leading companies within the Technology, Engineering, AI and Telecom industries. Now I have chosen to utilize this thrilling experience to drive effort at going above and beyond for client partners as well as understanding their goals as a company.

• Accomplished a 87% success rate while serving as a third level contact for customer escalations. These included employee complaints, quarterly reviews, and partnership growth/opportunities between the clients and Equinix.
• Co-Managed all facets of projects, from design development through delivery and implementation for more than 75 projects in 4 quarters.
• Developed Sales-force tools, reports and accounting processes to track sales operation activities and all pre-post implementation adoption activities.
• Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
• Performed competitive analysis to make recommendations for future company growth.
• Completed UAT testing on Global Company Systems in which we focused 100% on the feedback given by customer and their user
  experience. The result was a 57% increase of satisfaction internationally.
• Managed a team of 4 associate managers in which we were able to successfully role out a new training module for new hires that effectively focused on new managing enterprise accounts.

• Aug-2016 Six Sigma Yellow Belt Certification
• Jun-2015 Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
• Jul-2014 Osha 30 Hour Certification
• Apr-2012 Osha 10 Hour Certification

• Move For Hunger Volunteer and 5K Marathon Runner
• Novo Nordisk Volunteer & Half Marathon Runner
• Equinix Volunteer Book Reader
• College Against Cancer Volunteer Staff
• Air bnb Superhost Open Homes Volunteer