customer success manager resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Skilled in the digital marketing field & holder of a Masters in Management from ESA Business School. I have experience in creating digital strategies that raises awareness, increases engagement and captivates the user's interest and leads him down the conversion funnel. I have dealt with cross-functional teams to manage and implement digital projects. I am experienced in UX for web & mobile with a sharp eye for design and video content provided by my background in cinema & photography.
Skills
Digital Marketing
Inbound Marketing
Outreach Marketing
Display Advertising
Social Media Marketing
Mass Email Marketing
Search Engine Optimization (SEO)
Search Engine Marketing (SEM)
Marketing Communications
Marketing Strategy
Digital Strategy
Digital Marketing
Digital Media
Bilingual Communications
Content Management Systems (CMS)
Copywriting
Blogging
Web Content Creation
Offline ATL & BTL Marketing
Client Services
Account Management
User Requirements
User Experience (UX)
Website Building
Digital Production
Scopes Of Work
Project Management
Time Management
Priority Management
Team Management
Analytical Skill
Google Analytics
HubSpot
Wrike
Monday.com
Jira
Confluence
Lattice
Slite
Education
ESA BUSINESS SCHOOL, Expected in 01/2012 ā āMasters in Management :management - GPA:
Determining and defining project scope and objectives.
Creating and maintaining comprehensive project documentation, plans, and reports.
Monitoring project progress and handling any issues that arise
Working with internal stakeholders such as the operation manager and team leads and to eliminate blockers and execute on time
Working with third party providers.
Providing the strategy and direction for the client's goals and objectives.
Managing customer expectations while building and maintaining a strong, long-lasting relationship.
Assigning various tasks to functional team members.
Responsible of the timely and successful delivery of solutions according to customer needs and objectives.
Developing new business with existing clients and identifying areas of improvement to meet sales targets.
Blueground - Digital Content Supervisor , , 08/2016 - 03/2022
Supervising and coaching a team of three members.
Leading on the user experience and content of the website and the mobile app.
Responsible for the layouts and wireframes creation for new website sections related to products & services and performing the related User Acceptance Testing.
Handling internal and external requests and suggestions related to digital content.
Launching new products & services across the website, mobile app and social media.
Defining and proposing a yearly digital strategy in line with the company's core positioning and marketing roadmap.
Responsible for the products & services digital communication: evaluating agency creative proposals and media proposals to make sure it is in line with the marketing description and communication brief of the products & services.
Evaluating media agency proposals to make sure the digital media spending is relevant to products & services and to the digital media yearly budget.
Coordinating with advertising and media agencies on the overall digital strategy.
Coordinating with internal teams who handle offline, above and below the line communications, to make sure all communications are aligned.
Managing the digital budget by maintaining proper use, proposing a yearly budget, and tracking expenses.
Responsible for the overall UI & UX of the website and mobile app to ensure a unified and state-of-the-art experience for the subscribers online.
Responsible for Digital Customer Experience content which includes and not limited to āHow to Tutorial Videosā and āTroubleshooting guidesā for the available products and services.
Cleartag - Account Manager , , 02/2013 - 05/2015
Creating proposals for customer projects such as websites and web applications including detailed technical requirements.
Coordinating with technical team to define project ETA's and determine pricing.
Responsible for tracking P&L for projects.
Communicating with internal teams to make sure the projects are delivered on time while the requirements are met.
Communicating with clients, managing their expectations, and handling their requests.
Coordinating with social media teams on content calendars.
Inhouse Communications Sarl - Senior Account Executive / Digital Media Executive , , 03/2012 - 12/2012
Handling communication with the clients related to all their active projects, while managing their expectations.
Communicating with internal creative teams while preparing and presenting briefs for them.
Making sure the deliverables of the teams are aligned with the client's identity and goals.
Creating social media calendars and managing social media platforms for the clients.
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