customer success associate resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Executive Assistant with over 5years experience providing administrative support for executive-level staff, including coordinating complex travel arrangements and schedules.
  • Excellent communication skills
  • Event planning
  • Accurate and detailed
  • Dedicated team player
  • International Travel
  • Vendor/Account Management
  • Project Management
  • Ability to manage multiple projects and responsibilities
  • Results-oriented
  • Self-directed
  • Quick Books/Account Experience
Work History
Customer Success Associate , 03/2017 - Current
S&P Global Dallas, TX, • Serve as day to day point of contact for a group of high revenue outdoor brands. • Work closely with a Project Manager to execute and launch large on-line client projects including website builds, marketing campaigns and other integrated marketing initiatives. • Interact with clients regularly via email and phone. • Help build and maintain a master calendar of events for each client, planning promotional activities for the year. • Explain Usage Statistics and give insights to Account Executives to drive ROI. • Pull marketing campaign metrics. • Maintain sponsored athlete spending accounts for my brands. • Work with brands to determine audience targeting. • Help build and guide brands on how to create landing pages, campaigns, and ambassador programs via Ready Pulse. • Communicate client status and feedback to other employees. • Keep detailed track of main contacts, key personnel changes. • Attend Trade Shows as needed.
Executive Assistant CCO and CRO/Head of Global Geographies, 10/2015 - 02/2017
Skullcandy, Inc. City, STATE, Provide direct Executive Administrative support to the CRO and CCO with the daily goal of making them more efficient in their roles. Book travel, manage logistics and accommodation for domestic and international trips. Build out extensive itineraries and work with corporate travel services on reporting and processes. Manage sales and marketing travel calendars, making sure that proper procedure is being followed and sending back for updates, if needed. Manage executive\'s calendars and work with direct reports to keep everyone aligned. Drive team alignment across various organizational functions.Conserve executive\'s time by reading, researching and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications. Manage budgets, expenses and company credit cards for executives and all direct reports to ensure efficient/in policy spend. Welcome guests and customers by greeting them, in person or on the telephone and answering or directing inquiries.Maintains customer confidence and protects operations by keeping information confidential. Prepares reports by collecting and analyzing information. Assist with trade shows, activation\'s and Global Sales/Alignment meetings as required.Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions. Plan and execute monthly sales and marketing alignment meetings.Ensures all contracts, invoices, and fixture PO\'s are signed and completed in a timely matter. Assist other executives on an as needed basis.
Executive Assistant to the CEO, COO, CFO, and VP of Sales, 03/2012 - 10/2015
Creative Bioscience City, STATE, • Coordinate travel for executive/sales team including, flights, lodging, and ground transportation.• Created and implemented the refund process for the company• Take notes in executive and company-wide meetings.• Plan all aspects of company events; Board Meetings, Company Holiday Parties, and Team building dinners.• Completed expense reports.• Manage and trained three administrative assistants• Set up and oversee administrative policies and procedures.• Perform general office duties, such as ordering supplies, answering calls, and being a liaison between employees and executives.• File and retrieve corporate documents, records, and reports.• Maintain, organize, correspond and keep record of all insurance. (Heath, Dental, Vision, 401K, STD/LTD, and General Liability Insurance.)• Maintain executive accounts. (Costco, Walgreens,, Vitamin Shoppe)
Salt Lake Community College05/2014Math 0950 Reading0990

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Resume Overview

School Attended

    Job Titles Held:

    • Customer Success Associate
    • Executive Assistant CCO and CRO/Head of Global Geographies
    • Executive Assistant to the CEO, COO, CFO, and VP of Sales


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