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Customer Success Associate Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Technical Support Representative and critical thinker, skilled at resolving complex customer service issues in a timely manner.Team collaborator consistently interfacing with engineers and production staff to achieve quality issue resolution. Competent professional independently evaluating and releasing finished products to ensure consumer satisfaction.
A strong team player with excellent communication and interpersonal skills. Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.
Work History
to

,
Highlights
  • Quality control
  • MS Office proficiency
  • Courteous demeanor
  • Adaptive team player
Strong problem solving ability
Troubleshooting skills
Training manual contributor
Customer Relationship Management software (CRM)
Creative problem solving, Critical thinking, Customer service, Data collection, Data entry, Documentation, Email, Executive management support, Filing, Grammar, Internet research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type [X] WPM, 10-Key, Account Management, Active listening, Calendaring, Client relations, Computer proficiency, Coordination, Typing, Vendor Management, Writing
Accomplishments
Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Contributed, Coordinated, Created, Determined, Developed, Directed, Documented, Ensured, Headed, Implemented, Increased, Initiated, Integrated, Launched, Liaised, Maintained, Managed, Monitored, Organized, Oversaw, Planned, Processed, Recommended, Reduced, Resolved, Responded, Reviewed, Scheduled, Secured, Streamlined, Supervised, Supported, Trained
Experience
07/2010 to
Customer Success Associate S&P Global Englewood, CO,
Prevented store losses using awareness, attention to detail and integrity. Trained [number] new employees quarterly. Cross-trained and provided back-up for other customer service representatives when needed. Managed quality communication, customer support and product representation for each client. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Served as the company's only bilingual Spanish/English customer service representative. Assisted customers with store and product complaints. Developed [number] new customer prospects or referrals. Recommended, selected and helped locate merchandise based on customer needs and desires.
 
Adapted, Advised, Assisted, Completed, Contributed, Coordinated, Created, Determined, Developed, Directed, Documented, Ensured, Headed, Implemented, Increased, Initiated, Integrated, Launched, Liaised, Maintained, Managed, Monitored, Organized, Oversaw, Planned, Processed, Recommended, Reduced, Resolved, Responded, Reviewed, Scheduled, Secured, Streamlined, Supervised, Supported, TrainedSupervised equipment returns, including obtaining all relevant data. Installed and removed [System Name] systems, including pulling wire, device termination and mounting back boxes. Documented and reported each installation in company log book. Examined systems to locate problems such as loose connections and broken insulation. Inspected installation sites to determine material requirements. Supplied technical and customer service support by phone and in person. Created customized courses for distributors and customers to introduce them to relevant features and benefits of products. Set up and monitored testing of new and improved components. Set up and installed drivers on printers, including dot matrix, Inkjet and Laserjet. Installed all types of peripherals, including video cards, SCSI adapters and storage devices. Developed a [number]-page training manual, in both hard and soft copies. Evaluated training materials prepared by instructors. Opened [number] stores in the [location] region and trained [number] employees. Trained a staff of [number] employees on [subject], [subject] and [subject]. Conducted small group and individual activities based on differentiated learning needs. Conducted one-on-one tutoring for new users in [Subject], [Subject] and [Subject]. Defined project deliverables and monitored status of tasks. Drafted action plans and led meetings with department executives to review project status and proposed changes. Delivered status reports to stakeholders for budgeting and planning purposes. Monitored team progress and enforced deadlines. Served as the single point of contact for project scheduling and changes. Updated and managed [Number] project databases. Partnered with [Department Name] and [Department name] to address [Issue description]. Issued license codes to new and existing customers. Provided base level IT support to company personnel. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Maintained composure and patience in face of difficult customer situations. Processed an average of [number] inbound and outbound technical support calls. Helped customers track and ship packages, responding to an average of [number] calls per day. Support customers with online billing and account issues. Trained new employees and explained protocols clearly and efficiently. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Referred difficult issues to upper management while maintaining positive rapport with customer. Informed customers about issue resolution progress. Supported customers having data connectivity issues. Provided thorough support and problem resolution for customers. Managed IT setup and service requests for [Describe setting]. Assisted customers with technical issues via email, live chat and telephone. Provided professional customer service consultations on [Describe subject]. Provided real-time support to everyday users of [Name of Product or Service]. Responded to customer service emails in a timely and effective manner. Worked with customer service supervisor to resolve customer concerns. Researched, resolved and followed up on customer issues. Handled a large volume of phone calls, chat and emails. Handled a large volume of phone calls, chat and emails. Diligently followed up with customers about existing orders. Maintained a calm, professional demeanor when faced with high demand, high volume workloads. Soft-sold additional services. Assessed customer bug and enhancement requests and prioritized development. Assessed customer bug and enhancement requests and prioritized development. Assessed customer bug and enhancement requests and prioritized development. Devised workarounds for problems. Researched, documented and escalated cases to higher levels of support according to internal procedures. Assisted in process refinement to improve customer service and support. Maintained records, logs and the lifecycle of work requests. Developed documentation for common processes for both support staff and end-users. Troubleshot hardware issues and worked with service providers to facilitate repairs. Created end-user self-service tools and documentation. Created new account, reset passwords and configured access for users.
03/1995 to 06/2008
POS Systems Engineer Cyplex, Inc. City, STATE,
Issued license codes to new and existing customers. Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers.
Education
Expected in
: Child Development
Los Angeles Valley Collegue - Van Nuys, CA
GPA:
Coursework in Child Development, Completed 4 units of continuing education classes in 2010; Coursework in Computer Structure Coursework in Operating Systems and System Programming Coursework in Pastry Arts
Languages
Skills
Interests
References
About Me
I try to pay attention to every single thing that I can and I love to pay attention to details. I prefer tea over coffee but I love Coke. I secretly watched the Gangnam Style video and danced to it. And I spend a lot of time on things that no one ever cares about. I sound rude until you get to know me. I’m a good listener but if I get excited about the topic then expect frequent interruption. I rarely give promises. Actually, under promise; over deliver ;) I’m curious about almost everything that I know/wanna know. Actually, my curiosity is something that’s insatiable and very often I smell things before I eat them.

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School Attended
  • Los Angeles Valley Collegue
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