customer success associate resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Experience
04/2016 to CurrentCustomer Success AssociateS&P Global | Boston, MA,
Manage and prioritize all account issues and requests to client satisfaction, ensuring SLA's are met or exceeded
Monitor top uShip accounts and conduct performance audits as needed
Work with operation and development teams to be the voice of the top uShip accounts, reporting evidence
through gathering and analyzing user data and feedback
Headed Repeat Shipper program, which oversaw around 150 high volume customers per month; created reports
on retention and sent monthly email campaigns to participating members.
10/2014 to 04/2016Member Support SpecialistIbex Holdings Limited | Pittsburgh, PA,
Listened to customer needs, articulated product benefits, and created solutions that provided value to users
Assisted in interviewing and training new team members monthly; helped develop new processes for training
Advocated for website members, often mediating disputes between parties until a solution is found
Prioritized tasks while working cross-functionally with other department teams in an efficient manner.
01/2013 to 01/2014Administrative Assistant/MLS Account ManagerColumbia University | New York, NY,
Acted as a liaison between the Multiple Listing Service and agents and brokerages in over 100 real-estate markets
across the US and Canada; communicated contract processes and data access regulations
Delivered support in sales implementations throughout the company in addition to troubleshooting client and
internal staff issues
Effectively demonstrated flexibility and initiative in learning and working with different resources, tech
programs, and departments, with the ability to prioritize workload and use sound judgment when making
independent decisions.
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01/2011 to 01/2013Team Lead/MentorFree Arts Minnesota | City, STATE,
Create project reports and maintain a database of youth information to analyze involvement and retention
Train and lead a mentoring team and a group of at-risk youth with the organization of art therapy projects
Coordinate frequent communication of other mentors and act as the lead liaison for site staffÂ
01/2009 to 01/2013Literacy MentorAmerica Reads | City, STATE,
Increased an average of at least two reading levels per semester per student
Maintained and wrote progress reports for students and teachers to analyze the proper curriculum and unique
learning strategies for each student
Conducted individualized tutorial sessions for students with academic deficiencies and language barriers while
staying culturally sensitive.
to Development AssistantFree Arts Minnesota | City, STATE,
Recruited new donors and over 30 hosts for fundraising events
Organized, scheduled, and lead 20 volunteers and staff during a single fundraising event as well as coordinated
and guided over 35 major donors during the largest annual fundraiser
Created and maintained Excel databases for event guests and assisted in campaign outreach via email.
Education
Expected in 2013 to to | Sociology Sociology-Law, Criminology and DevianceUniversity of Minnesota, College of Liberal Arts, Florence, GPA: Sociology Sociology-Law, Criminology and Deviance
Skills
Software: ZenDesk, Confluence, JIRA, Microsoft Office Suite, Salesforce.com, NetSuite, AtTask
Social Media: Facebook, Twitter, Instagram, Tumblr, WordPress, LinkedIn
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