customer success and service delivery manager resume example with 13+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- :
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Driven Customer Service Supervisor offers [Number] years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Service-driven professional with [Number]-year background in [Industry] sector. Personable and reliable desiring opportunity to use [Skill] and [Skill] in busy environment.
Experienced and proactive [Job Title] offering [Number] years of progressive warehouse settings serving [Industry] needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Ambitious [Type] manager with solid history of success in [Industry] operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering [Number] years of related experience and pursuing new professional challenges with room for advancement at [Type] company. Other phone number is (480)369-0571.
Accomplished [Job Title] recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in [Skill], [Skill] and [Skill].
Diligent [Job Title] with over [Number] years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.
Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.
Confident [Job Title] with exemplary [Skill] and [Skill] skills. Successful leader with more than [Number] years in business. Dedicated to best-in-class customer service and known for effective problem-solving abilities.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Motivated [Job Title] with [Number] years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Veteran Program manager bringing [Number] years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.
Accomplished Program Manager versed in budget administration, project management and team leadership. Decisive, persistent and responsive to changing business needed. Ready to leverage expertise and [Number] years of [Industry] experience to expand revenues.
[Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
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Fairfield Medical Center – Lancaster, OH,
- Driving to customers in every county in Colorado just about city to city and even over Colorado state line once a week into Cheyenne Wyoming.
- Brought customers inventory and new products for wide variety of different companies from woodworkers and Zamboni blades for ice arenas and printing shops paper knives and construction workers tooling that needed sharpened or replaced it was made sure to be up to date and that they had the safest best quality at the stores price ranges.
- Brought in tons of sales of new equipment and different products that they need and didn’t have.
- Done all on a timing in hours of a day the quickest but while showing customers satisfaction from 8 am to 5 pm every day, or however longer it took then I was required to keep my route till finished.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Audited customer account information to identify issues and develop solutions.
- Evaluated and authenticated returns, exchanges and voids.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Organized client contracts, records and reports to strengthen traceability.
Value City Furniture – Chesterfield, MI,
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached staff members to develop long-term career goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated employee schedules according to shift changes and availability.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Responded to customer questions regarding products, prices and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Hired team members and trained in collaborative team environment.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Maintained safe work and collaboration spaces for night employees.
Auto Zone Auto Parts – City, STATE,
- Responded to customer questions about products and services.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Identified customer needs and presented value-added solutions to secure sales.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Maintained comprehensive understanding of company offerings to drive consistent sales during routine service touches.
- Gave customers quotes based on potential sales.
- Negotiated prices and sales contracts.
- Built and deepened relationships with account representatives to support long-term company objectives.
- Forecasted product requirements and organized merchandise to meet expected location demands.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Performed cost-benefit analysis of potential products and customers to make effective sales strategy decisions.
- Consulted with customers regarding needs and addressed concerns.
- Coordinated in-store displays to match planograms and promote company offerings at [Type] and [Type] locations.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Ticketed, arranged and displayed merchandise to promote sales.
- Exchanged merchandise for customers and accepted returns.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Prepared merchandise for purchase or rental.
- Greeted customers to determine wants or needs.
- Placed special orders or called other stores to find desired items.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Safeway – City, STATE,
- Started off bagging groceries.
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Resume Overview
School Attended
- Apache Junction High School
Job Titles Held:
- Customer Success and Service Delivery Manager
- Supervisor
- Customer Sales Assistant
- Assistant Manager
Degrees
- GED
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