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Customer Specialist Supervisor Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in airline industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Resourceful call center representative, who consistently meets and exceed productivity goals. Maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Detailed oriented professional with strong people and time management skills.

Skills
  • Customer Account Management
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • De-escalation Techniques
  • Upbeat and Positive Personality
  • Bilingual-native french speaker and conversational in English
  • Excellent communication skills with focus in customer service
  • Adaptability and Accountability
  • Experience Microsoft office-word and excel
Work History
10/2016 to Current Customer Specialist Supervisor Lvmh | Honolulu, HI,
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Customer service supervisor, 10/2016 to Present Delta Air Lines – Hapeville, GA
  • Resolve customer complaints.
  • Listen to clients/customer needs and specifications and recommend appropriate options.
  • Maintain up to date knowledge of policy changes or fees structures
  • Developed highly empathetic client relationship and earned reputation for delivering exceptional customer service
  • Seize opportunities to upsell products when they arise.
  • Manage large amount of inbound calls in a timely manner
  • Address customer service inquiries in a timely and accurate fashion
  • Making sales or recommendation for DELTA AIRLINES products or services that may best suit client needs.
  • Understanding and striving to meet or exceed call center metric while providing excellent consistent customer service.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
  • Achieved and maintained departmental performance standards.
04/2013 to 10/2016 Customer Service Specialist City Of Owatonna Mn | Mitchell, SD,
  • Developed customer service improvement initiatives that decreased customer wait times
  • Answered average of 80 calls per day, addressing customer inquiries, solving problems and providing product information.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Confer with customers by telephone to provide information about products or services, or obtain details of complaints.
  • Assist passengers with booking request online or on phone
  • Process payments for travel tickets, service fees, reissue fees etc..
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Resolve customers' service complaints, Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could have affected passenger travel.
  • Adhering to all company policies and procedures.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients as needed
04/2012 to 01/2013 Human Resources Specialist Vitalant | City, STATE,
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
  • Discovered and resolved complex problems that affected management and business decisions.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Educate client on their benefits and solve complex issues relating to their health, savings, retirement plans and human resource related issues.
  • Maintains strict adherence to Aon Hewitt's security policies.
  • Display high level of professionalism
  • Meets/exceeds any established quality expectations and quantity quotas established.
06/2009 to 03/2012 Payroll Specialist Rooms To Go Outlet | City, State,
  • Maintained efficient internal accounting controls, adherence to accounting policies and other company policies and procedures.
  • Perform payroll function, such as maintaining timekeeping information, processing and submitting payroll
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursement to ensure accounts are balanced.
Education
Expected in 09/2004 Bachelor of Arts | Business Administration And Management University of Felix Houphouet Boigny, Abidjan Ivory Coast, GPA:
Expected in 06/2001 High School Diploma | Lycee Classique of Bouake, Ivory Coast, GPA:

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Resume Strength

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  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • University of Felix Houphouet Boigny
  • Lycee Classique of Bouake
Job Titles Held:
  • Customer Specialist Supervisor
  • Customer Service Specialist
  • Human Resources Specialist
  • Payroll Specialist
Degrees
  • Bachelor of Arts
  • High School Diploma