Energetic and charismatic, with strong time management
skills who thrives in a
fast-paced, dynamic environment.
Dedicated Customer Service Representative who
provides exceptional customer
service through active listening and problem
solving.
Hands-on employee effective in motivating
others to reach their optimum
potential. A willingness to learn and excel in all areas
required of job position, and desire to
grow and progress in any task, position or
company.
Highlights
Conflict resolution techniques
Team management
Ability to work one on one with
customers and employees
Ability
to work in a stressful environment
Ability to handle a lot of responsibility early on my career
Organizing
products based on specific characteristics
Manages stock and inventory
Mentoring and training experience
Hard working and results driven
Ability to handle multiple tasks
Ability
to interact with customers clearly and effectively
Ability to handle currency
Accomplishments
- Reached the highest customer perk and incentive sign up in the store amongst sales associates.
- Met a customer satisfaction of 91% based on customer surveys, when company average is at an 86%.
- Reached a Net Promoter score of 50.65% for the first and second quarter of 2017 when the company average is 39%.
- Resolved 79% of customer issues based on customer surveys and reports, company average was at 68%.
- Helped to elevate specific store to the Company's most profitable department in Quarter 4 of 2015.
- Attended the 2016 Quarter 1 Elite Customer Service Celebration.
Experience
Customer Solutions Specialist, 02/2016 to Current Alloy – New York, NY,
Addressed and resolved customer complaints and issues, as well as identified risk and made decisions that would best help my customer and provide for their necessary needs.
Also led training classes of 12-15 struggling representatives and helped to identify and improve struggling customer service related metrics, also extended similar coaching to my peers and teammates on a daily basis.
Assistant Manager, 2013 to 01/2016 Goodwill Industries Of San Diego County – Poway, CA,
Took a strong focus on customer satisfaction and finding the quickest way to help a customer and provide for their needs.
Handled inventory and ordering, backroom organization, scheduling and employee task assignment, including keeping employees on task and working as a unit to reach a common goal.
Helped customers to find products that would meet and exceed their needs.
Established a real rapport with customers to encourage returning customers.
Demonstrated immense and effective product knowledge of all store products and how they are to be used, as well as the special deals and promotions being run and focused on implementing those products into every customer interaction.
Began Assistant Manager training placing a focus on store opening, closing and day to day procedures including handling revenue, organizing product and creating and/or setting up displays.
Education
: General Education, Expected in Metropolitan Community College - Omaha, NE GPA: Completed one year of General Education courses, moving into the realm of Fashion Design and Merchandising
High School Diploma: General Education, Expected in 2015 Millard South High School - Omaha, NE GPA:
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