Competent Job Title driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Proactive Job Title with expertise delivering support services and resolving customer complaints. Trained in Software and Type techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Customer Service skills in a high volume call center environment. 180+ calls per day. Handle all customer inquiries by telephones regarding verbal reporting of test results, concerns of service failures and other duties to provide customer satisfaction. Add additional test when requested, assist with issues, schedule patient appointments via internet, assist with test pricing and provide clients with specific collection requirement for patient testing. Report laboratory results to clients using established protocols, which comply with state regulated HIPPA laws. Document reporting and call history in the patient's file and maintain appropriate records. technical reporting Contacts the client to resolve routine matters related to patient testing and result reporting. Excellent interpersonal skills including verbal and written communication in both English and Spanish.
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