customer service wheelchair agent resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Personable and dedicated Customer Service Representative with extensive experience in Airline industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Bilingual- Proficient in Both Spanish and English
Calm and Professional Under Pressure
Efficient and Detail-Oriented
Upbeat and Positive Personality
Understanding Customer Needs
Courteous with Strong Service Mindset
Multitasking and Prioritization
Verbal and Written Communication
Team-Oriented and Cooperative
Cultural Awareness and Sensitivity
Establishing and Maintaining Customer Relationships
Patient and Empathetic
Microsoft Office Suite
Strong Analytical and Problem Solving Skills
Upbeat and Positive Personality
Experience
Customer Service Wheelchair Agent, 03/2014 - Current Meijer, Inc. – Evansville, IN,
Transported individuals requesting wheelchair service to and from desired locations.
Communicated with gate agents to coordinate assistance boarding.
Aided customers with TSA checkpoint screenings.
Helped customers enter airplane, locate seat and stow luggage.
Backed wheelchairs down jetways to safely overcome decline of ramp.
Assisted customers with baggage claims.
Greeted customers, answered questions and discussed services.
Helped passengers complete safe journeys by securing belts, locking down wheelchairs and stowing baggage in correct locations.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Documented conversations with customers to track requests, problems and solutions.
Deli Clerk, 12/2020 - 07/2021 Stop & Shop – City, STATE,
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Home Care Provider, 09/2020 - 01/2021 Connected Home Care – City, STATE,
Helped clients stay happy and healthy by providing mental and emotional support.
Improved patient outlook and daily living through compassionate care.
Assisted with client personal care needs to foster independence and well-being.
Tracked and reported clients' progress based on observations and conversations.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
Reported concerns to nurse supervisor to promote optimal care.
Assisted patients with personal care to alleviate burden on family members.
Costumer Service Skycap Agent, 03/2014 - 03/2020 G2 Secure Staff – City, STATE,
Perform curbside check in for Delta customers
Responsible for assisting airline passengers with check in and the transfer of their luggage for flight.
Greet and answer any questions customer may have regarding Airline departure and or arrival. Ticketing, seat assignment etc
Assist with providing any needs of mobility to departure gate
Ensure bags are tagged to the right destination with proper name and location
Print boarding pass per request by passenger
Assure oversized bags/strollers, car seats, mobility equipment are stored and tagged properly
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Developed and maintained thorough knowledge of all regulatory, departmental and company policies.
Education and Training
: , Expected in - Worldwide Educating Service, Inc - Jersey City, NJ GPA: Status -
NHA Certificate: Phlebotomy/Medical Assistant, Expected in 07/2007 - Worldwide Educating Service Inc - Jersey City, NJ GPA: Status -
Completed professional development in Medical Assistant
CNA Certification: Nursing Assistant, Expected in 08/2008 - Workforce Advantage - Union City, NJ GPA: Status -
: Radiologic Technology, Expected in - MedVance Institute - Fort Lauderdale, FL GPA: Status -
High School Diploma: , Expected in 06/2003 - Hudson County Schools of Technology - North Bergen, NJ GPA: Status -
Completed continuing education in Science and Psychology
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