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Customer Service / Warranty Manager Resume Example

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CUSTOMER SERVICE / WARRANTY MANAGER
Professional Summary
Construction related customer support professional who has advanced quickly in all positions. Motivated to perform at peak levels and meet company goals. Manager with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. Led over 1000 projects that were all completed within budget and on schedule. Promoted to Manager after 2 years of employment.
Skills
  • Excellent customer relations
  • General contracting professional
  • Subcontractor management
  • Knowledgeable in construction safety
  • Project scheduling
  • Strong interpersonal skills
  • Interior and exterior renovation
  • Customer service expert
Work History
Customer Service / Warranty Manager, 01/2001 to 06/2010
LTS Homes – Minisink Hills, Pennsylvania
  • Reviewed plans and specs during the schematic design of pre-construction.
  • Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.
  • Reported to the vice president of production on conformance with the contract schedule.
  • Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects.
  • Prepared and followed through on all required punch lists.
  • Assisted the operations group with warranty service repairs.
  • Assisted the vice president of production in the review, approval and archiving of all closeout documents.
  • Reported the quality of performance on site to all site construction managers.

SOLE PROPRIETOR / CRAFTSMAN , 06/2010 to 05/2012
JOHNSON'S CUSTOM CARPENTRY LLC. – MOUNT PLEASANT, SC
  • Specialized in foundations, framing and finish carpentry.
  • Led a variety of projects from start to finish, including garages, residential homes and additions.
  • Constructed residential decks, carports, garages and sunrooms.
  • Installed interior finish items, including doors and hardware, custom trim work, cabinetry, stair railings. 

Director Of Operations, 05/2012 to 06/2015
Maintain Inc. – Mount Pleasant, SC
  • Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.
  • Performed regular job site observations to provide direction for all general contractor personnel.
  • Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
  • Scheduled all contractors and materials deliveries.
  • Trained staff on operating procedures and company services.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Managed work flow to exceed quality service goals.

Owner / Director of operations, 06/2015 to Current
SCS Construction Services – Huger, SC
  • Worked with construction administration consultants to plan field observations on schedule.
  • Oversaw the entire building turnover process, while enhancing communication between all construction management.
  • Determined the project schedule, which included the sequence of all construction activities.
  • Guided and directed third-party inspectors through project construction, commissioning and closeout.
  • Avoided construction delays by efficiently following through with all site inspections in a timely manner.
  • Coordinated utility service providers according to project schedules.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.
  • Performed regular job site observations to provide direction for all general contractor personnel.
  • Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
  • Scheduled all contractors and materials deliveries.
  • Trained and promoted continued education for all onsite crew members.

Education
High School Diploma: 1991
Pocono Mountain Sr. High School - Swiftwater, PA
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Resume Overview

Companies Worked For:

  • LTS Homes
  • JOHNSON'S CUSTOM CARPENTRY LLC.
  • Maintain Inc.
  • SCS Construction Services

School Attended

  • Pocono Mountain Sr. High School

Job Titles Held:

  • Customer Service / Warranty Manager
  • SOLE PROPRIETOR / CRAFTSMAN
  • Director Of Operations
  • Owner / Director of operations

Degrees

  • High School Diploma : 1991

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