customer service technology manager resume example with 12+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Enthusiastic Customer service and Technology Manager with 2 year of experience supervising staff in dealership setting. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Collector focused on customer service, efficiency, and achievement. Ambitious, personable and trustworthy. Gifted with the unique ability to diffuse tense situations.
Skills
Customer Service
Retail Industry Knowledge
Teamwork / Collaboration
Process Improvement
Employee management
People Development
Customer Contact
Guest Services
Sales
Project Management
Employee orientation
Business Process
Education
Trevor Browne High SchoolPhoenix, AZExpected in 05/2005 ā ā: - GPA:
Work History
Extra Space Storage - Customer Service & Technology Manager New York, NY, 07/2018 - Current
Over sees Salesmen making sure up dated on training,coaching,and assure Pre delivery inspection has been taken care of upon delivery.
Set Service appointments.
Place part orders.
Communicated with vendors regarding back order availability, future inventory and special orders.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Compiled customer feedback and recommended service delivery improvements to management
Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
Answered customer telephone calls promptly and in appropriate manner and Que of 50 calls per day,to follow up with customer purchase. (Follow up calls to new and pre owned customers. ( 3,15,21 day calls)
Provided primary customer support to internal and external customers in fast-paced environment
Collected customer feedback ,made process changes to exceed customer satisfaction
Consulted with outside parties to resolve discrepancies and create effective solutions
Entered customer interaction details in Eleads- system to track requests, document problems, record solutions offered
Cross-trained and backed up other customer service managers.
Drivetime - Assistant Manager Montclair, CA, 04/2009 - 07/2018
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