LiveCareer-Resume

customer service technician resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in telecommunication industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate within the systems. Effective at operating within guidelines and regulations.

Skills
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Reading Comprehension
  • Splice Cable
  • Pole Climbing
  • Complex Product Knowledge
  • Policy and Procedure Adherence
  • Work individual or team
  • Fluent in English and Spanish
  • Ability To Learn
  • Monitoring
  • On-The-Job Training
  • Personal Protection
  • Troubleshooting
  • Hand Tools
  • React
  • Rules And Regulations
Work History
10/2016 to 04/2022
Customer Service Technician Ametek, Inc. Baton Rouge, LA,
  • Delivered exceptional customer service to every customer by troubleshooting and diagnosing problems with their internet service in the field, and giving a positive experiences.
  • Building phone cable pairs to customer premises for new services or upgrade services.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed timely and effective replacement of damaged or missing products
  • Sought ways to improve processes and services provided.
  • Coordinated installation of new users and relocations of existing users.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Set up networks and computers for business and residential customers.
  • Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
  • Read blueprints and schematics to correctly place equipment.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked in a individual environment also worked in team projects when needed
  • Operated hand tools and power equipment according to company safety procedures.
  • Followed safety procedures to avoid injuries in field
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies electrical systems.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed
08/2015 to 07/2016
Field Service Technician Abb Ltd Nashville, TN,
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Managed on-site and off-site installation, repair, maintenance and test tasks.
  • Followed safety procedures to avoid injuries in field.
  • Operated hand tools and power equipment according to company safety procedures.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies electrical systems.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Installed and serviced Satelite internet for customers and gave explanation on how to operate with the modems installed
10/2013 to 03/2015
Valve Technician Team Industrial Services, Inc. Sugar Land, TX,
  • Installed, inspected and tested electric meters, relays and power sources to detect causes of malfunctions and inaccuracies using hand tools and testing equipment.
  • Maintained professional working environment and enhanced productivity by keeping all areas neat and organized.
  • Remained highly educated and effective by completing continuous training on pneumatic and digital control systems.
  • Conducted testing and diagnostics work on control valves and other equipment at shop location
  • Lubricated wearing surfaces of mechanical parts using oils or other lubricants.
  • Collaborated with team members to complete customer requests and orders on time.
  • Recorded maintenance information, test results, material usage and repairs made.
  • Reviewed and disassembled control valves prior to completing skilled repairs.
  • Identified problems with valves and used appropriate troubleshooting techniques to locate and resolve concerns.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Tested, rebuilt, lubricated and painted frac stacks, casing heads, shut valves and pneumatic valves.
  • Conducted inventory checks and maintained products in stock.
Education
Expected in 05/2011 to to
High School Diploma:
Buffalo High School - Buffalo, TX
GPA:
Languages
English:
Native or Bilingual
Negotiated:
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Buffalo High School

Job Titles Held:

  • Customer Service Technician
  • Field Service Technician
  • Valve Technician

Degrees

  • High School Diploma

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