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Customer Service Technician Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Experienced Customer service rep with over 10 years of experience in retail and customer support. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Device Installation
  • Configuring equipment
  • System Repair
  • Troubleshooting systems
  • Educating customers
  • Documenting activities
  • Business operations
  • Relationship development
  • Customer service
  • Communications
  • Team building
  • MS Office
  • Supervision
  • Operational improvement
  • Team management
  • Problem resolution
  • Performance monitoring
  • Course development
  • Employee presentations
  • Training management
  • Staff Training
  • Documentation requirements
  • Report generation
  • Public speaking
  • Motivation
  • Program Development
  • Performance evaluation
  • Customer service background
  • Data organization
  • Workshop coordination
  • Classroom expertise
  • Training material development
  • Online training experience
Work History
04/2018 to Current
Customer Service Technician Adair Homes Silverdale, WA,
  • Researched and recommended network and data communications hardware and software.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Handled 25+ calls per 8 hours to address customer inquiries and concerns.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
06/2017 to 02/2018
Trainer C3/Customercontactchannels Tucson, AZ,
  • Recognized and tapped talented staff to fill key positions and maximize productivity.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Gathered and organized supplementary material to support structured lessons.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Tracked attendance and progress against goals for each participant.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Assessed student needs to develop effective customer service and troubleshooting training plans.
  • Employed job analysis in accordance with principles of instructional design to create effective training programs.
  • Monitored participant workflow and behaviors throughout training process.
08/2016 to 05/2017
Customer Service Technician Adair Homes Central Point, OR,
  • Researched and recommended network and data communications hardware and software.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Handled 25+ calls per 8 hours to address customer inquiries and concerns.
  • Increased customer satisfaction by resolving Apple issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
09/2008 to 01/2016
Sales Associate Manager Accenture Toledo, OH,
  • Maintained records related to sales, returns and inventory availability.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Tracked stock using company inventory management software.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Hired 5 sales representatives over 3 month-long period.
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
Education
Expected in 2010
High School Diploma:
Southern Vance High School - Henderson, NC
GPA:
Accomplishments
  • Supervised team of 20 staff members.
  • Risen through the ranks to become a Trainer at Conduent for the Apple program
  • Risen through the ranks to become a Senior Advisor at Kelly Services for the Apple program
  • Led a team of 8 as a assistant manger at Gamestop at a young age

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88Good

Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Southern Vance High School
Job Titles Held:
  • Customer Service Technician
  • Trainer
  • Customer Service Technician
  • Sales Associate Manager
Degrees
  • High School Diploma

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