Hardworking Customer Service Representative with many years of experience working as a remote call center professional, versed in customer support protocols for tangible and intangible products and services. Brings extensive high-call volume experience spanning more than 5 years working from an at home office, for several Fortune 500 companies. Proficient in handling incoming calls from consumers of internet, phone, media service and travel accommodations. Superior computer skills and telephone etiquette. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance. Effective at operating within industry regulations and departmental guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Specializing in quality, speed and process optimization to navigate the companies database, websites and other resource systems to extract necessary information to articulate to the client.
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