Computer Technician with background in imaging, printer installation, memory installation, hard drive installation, motherboard replacement and general troubleshooting. Seeking challenging position with opportunities for expanding upon existing skill base.
1.Network Fundamentals and 2.Routing Protocols and Concepts - Course Completion
Tech Support - Helpdesk - Desktop Support - SAP - Software Procurement experience.Strong communication skills
Mobile application development
Agile software development
Windows Server 2003
Microsoft Exchange 2010
Consistently received a 100% rate of customer satisfaction.Improved IT department effectiveness by 20Automated repeatable tasks where possible to increase efficiency.%.
Executed functionality and feature development both within current application framework and on next-generation frameworks.
Network Management. 3.5 GPA.
10-Key, Active Directory, Articulate, Billing, Call Center, CCNA, CISCO, interpersonal communication, Hardware, configuration management, Credit, CRM, clients, Client Relations, Customer Service, customer care, database, Database Management, Dell, desktops, email, English, Help Desk, Hewlett Packard, HP, HR, image, imaging, Internet connectivity, Inventory, IT Support, laptops, laser, LDAP, Linux, listening, Logistics, MS Excel, Microsoft Office, office, MS Outlook, Outlook, Windows 7, Windows, Network
troubleshooting, Network, Organizing, PC's, People-soft, PeopleSoft, Perl, personnel, Printers, processes, process improvement, Procurement experience, Protocols, Routing, SAP, scanner, Scanners, servers, shipping, SMS, software development, Spanish, Fluent Spanish, SQL, Staffing, Sybase, Tableau, technical support, Tech Support, Desktop Support, Telephone, phone, triage, Troubleshoot, Troubleshooting, upgrades, upgrading, upgrade, VOIP
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