Customer Service Technician Resume Example

• Utilize appropriate language, interactions, and positive discipline.
• Assist in instructing and supervising children in classroom

activities.

• Continuously monitor children to ensure safety at all times.
• Communicate with parents about incidents that have been

observed and/or recorded on site.

• Take class attendance, and maintain attendance records.

• Experience working in an institution of higher learning in a fast pace deadline oriented environment
• Maintained excellent working relationships with fellow co-workers, instructors and various other college personnel
• Excellent organizational and problem solving skills
• Ability to work under pressure and prioritize workload while meeting deadlines efficiently and expeditiously
• Used impeccable English to communicate both orally and in writing with people of varied levels of education, diverse cultures and populations including students, instructors and various college Deans and department heads
• Ability to understand and apply oral and written work instructions given daily by the Continuing Education Director and accomplished in a timely manner
• Utilizedexcellent customer service skills to communicate with individuals in person, through email and by phone
• Utilized superior data entry skills to enter information such as demographic information pertaining to students and enter student grades quickly and accurately into college database and spreadsheets, ability to retrieve information accurately from the student record database system to run requested reports
• Selected to assist Program Director with preparing reports, letters, memos, email, and the preparation of presentations due to exceptional attention to detail and ability to prioritize and manage a large workload
• Interacted with students by registering students, answering students' questions, and offering empathy and resolution when addressing students' concerns and/ or complaints
• Demonstrated exceptional problem solving skills by addressing complex problems that arise including issues with courses and/ or registration
• Utilized extensive knowledge about offered courses to explain course content to anyone who inquires
• Provided integral support to Continuing Education department by setting up tuition tables, reviewing and processing refunds, checking student balances, linking and unlinking students, sending out weekly course schedules, reviewing and auditing instructor packets for completeness, monitoring missing grades, auditing and filing registration forms, processing and filing fixed asset forms, prepare excel spreadsheet inputting student payments and using math skills to complete and verify totals for processing and delivering daily deposits to cashiers, processing requisitions for purchase orders through operating or grant accounts, received invoices from Business office to facilitate Financial Manager signature and/ or approval, ensured that end of course certificates are filled correctly and printed by approved deadline, monitored room reservations and assignments by and for instructors at a satellite campus, ensuring adequate teaching facilities were available without conflict and the ability to collect, organize and store documents and information in filing system
• Helped develop and continuously maintained and update department procedure manual.
• Would explain procedures to new personnel and existing personnel and provide training if needed.
• Performed annual physical inventory of department owned equipment utilized as learning aids for courses such as computer equipment, welding equipment, electrical equipment, etc.
• Demonstrated versatility by serving as a backup for Customer Service Technicians, Administrative Assistant and Compliance Technician as the need arises and perform any other duties as assigned
• Provided general office support by processing and filing staff leave requests, answering phones, taking messages, responding to emails, and directing students and other visitors to the appropriate personnel
• Attended meetings to stay current with new software applications, policies, and procedures
• Obtained and had continued knowledge of data privacy laws as it pertained to student files, faculty searches and other confidential or private information and the ability to maintain confidentiality.

• Chemicals/Petro-Chemicals Answered multi-line phone system Utilized QuickBooks to enter bills, pay bills, invoice, receive payment checks and deposit into company checking account Generated labels and MSDS sheets for chemical, generated excel documents concerning maintenance of vehicles, schedule appointments, and occasionally make hotel reservations for travel Ran errands, checked and returned emails, maintained and organized files and assisted the Operations Manager Maintained communication with personnel for daily "call outs"(i.e. inventory parts used, location of delivered Chemical, what Chemical was delivered and how much)
• Maintained inventory of chemical and parts on a daily basis
• Distributed payroll checks, call Accounts Payable offices of other companies for payment, copied signed invoices and mailed to main office for payment, scanned original documents into computer system
• Worked with Microsoft Office as well as Excel Called vendors to obtain price quotes on chemical and maintenance parts
• Completed "bill of lading" for deliveries (i.e. delivery name, address, chemical, weight and if chemical was regulated or non-regulated).

• Received, categorized and distributed daily mail Drafted and finalized letters and email for the attorney using computer word processing program
• Communicated with attorneys, judges and their assistants to resolve issues
• Communicated with local social security offices and hearings offices for updates on files, copy claim files and schedule hearings for clients
• Conducted conference calls including clients and Social Security personnel
• Communicated by phone, fax, and correspondence with Medical facilities personnel in order to request medical records
• Greeted clients when they come in for their appointments, answered questions, addressed concerns and complaints and resolved them, called to update clients personal information (i.e.
• address, phone number, medical sources), scheduled appointments, completed online disability applications
• Provided hours for payroll to payroll company personnel, distributed payroll checks to staff
• Checked email and voicemail system and relayed messages to appropriate staff
• Explained Social Security Policies to unknowing clients
• Arranged travel accommodations (i.e. flights, hotels, etc.) Maintained monthly calendar for daily appointments and hearings
• Kept track of deadlines, opened, closed, retrieved and purged case files, filed correspondence and paperwork in case files, filed initial disability documentation with corresponding Social Security offices under deadline, filed appeal forms by certified mail and hand delivery under deadline, reviewed and deciphered both paper and electronic claim files in order to request updated medical records to submit as evidence Prepared medical records to be entered into evidence
• Received payment checks and deposit them either to the business account or trust account
• Utilized QuickBooks to pay bills and keep track of office finances and expenses
• Answered multi-line phone system, routed calls to voicemail when requested staff is unavailable
• Worked with Microsoft Office including Excel and Word.

• Received, categorized and distributed daily mail
• Drafted and finalized letters and email for the attorney using computer word processing program
• Communicated with attorneys, judges and their assistants to resolve issues
• Communicated with local social security offices and hearings offices for updates on files, copy claim files and schedule hearings for clients
• Conducted conference calls including clients and Social Security personnel
• Communicated by phone, fax, and correspondence with Medical facilities personnel in order to request medical records
• Greeted clients when they come in for their appointments, answered questions, addressed concerns and complaints and resolved them, called to update clients personal information (i.e. address, phone number, medical sources), scheduled appointments, completed online disability applications
• Provided hours for payroll to payroll company personnel, distributed payroll checks to staff
• Checked email and voicemail system and relayed messages to appropriate staff
• Explained Social Security Policies to unknowing clients Arranged travel accommodations (i.e. flights, hotels, etc.)
• Maintained monthly calendar for daily appointments and hearings
• Kept track of deadlines, opened, closed, retrieved and purged case files, filed correspondence and paperwork in case files, filed initial disability documentation with corresponding Social Security offices under deadline, filed appeal forms by certified mail and hand delivery under deadline, reviewed and deciphered both paper and electronic claim files in order to request updated medical records to submit as evidence
• Prepared medical records to be entered into evidence
• Received payment checks and deposit them either to the business account or trust account
• Utilized QuickBooks to pay bills and keep track of office finances and expenses Answered multi-line phone system, routed calls to voicemail when requested staff is unavailable
• Worked with Microsoft Office including Excel and Word.

• Worked in the medical record department of a hospital, answered phones, answered questions and/or concerns
• Received, categorized and distributed daily mail, entered daily requests into the computer database
• Handled requests for medical records from attorneys, court reporting agencies, disability services, doctors' offices, patients and other hospitals
• Pulled medical record file to count pages and/or copy requested information (I.e. face sheet, ER record, etc.)
• Mailed out pre-payment invoices to attorneys and court reporting agencies
• Greeted walk in patients and handle their request for medical records
• Handled subpoenas and affidavits for criminal, federal and family court cases from the district attorney, direct questions and cross questions from court reporting agencies
• Had direct contact with hospital personnel for notary purposes
• Received and applied pre-payment checks to balance and continued to copy entire file for requesting party, if requested information was in storage would go to the storage facility and pull boxes for the files
• Trained local staff and traveled to train offsite personnel.