Customer Service Technician Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

A highly accomplished,dedicated, and disciplined telecommunications technician. Very hands-on, progressive & organized. Consistently completing assignments on time & providing quality work. A troubleshooter able to effectively and efficiently resolve issues and achieve challenging goals and objectives. Can be a direct and decisive leader with a "hands-on" approach. Results-oriented individual with a track record of safety and regulatory compliance, quality workmanship, customer service, and operations installation, maintenance and repair. Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer.

  • Reading blueprints & schematics
  • Telecom Framework
  • Structural cabling
  • Safety awareness
  • Mechanical Fiber splicing
  • Copper cable splicing
  • Alarms, security systems & CCTV
  • Using electronic instruments
  • Writing reports
  • Diagnosing issues
  • Instructing customers
  • Configuring devices
  • Installing equipment
  • Communicating
  • Building relationships
  • Operational improvement
  • Problem resolution
  • Maintaining components
Customer Service Technician, 10/2008 to Current
Abbvie, Inc Dayton, OH,
  • I have been in the Telecommunications Industry since 2000 & have been at Windstream since 2008.
  • I am DOT certified & drive a bucket truck & have done so for several years.
  • I am experienced in aerial & underground copper & fiber installation & repair as well as Outside Plant Engineering & design.
  • I am comfortable using any of these mapping apps such as Fieldview, Mobile viewer, Fieldmaps, GIS maps, & others like google earth
  • I handle all job duties ranging from inside the customers premise all the way to the Frame in the Central Office as part of my every day duties.
  • I Issue product and service recommendations according to specified queries.
  • I Document customer installation and upgrade procedures to maintain organizational records.
  • I Offer custom troubleshooting to assist problem resolution and restore service levels.
  • I Coordinate with network techs for trunk testing to troubleshoot & identify problems.
  • I fluently Read and interpret technical documentation in order to accurately configure equipment.
  • I Answer normal and after-hours service calls.
  • I Establish and modify networks and computers at businesses, schools, government buildings, medical facilities and homes.
Customer Service Technician, 01/2003 to 08/2008
Abbvie, Inc Fayetteville, AR,
  • At Insight I was a CST as well & where I was employeed for over 5 years.
  • I received much of my initial training & experience at Insight, such as how to safely gaff/climb poles, do utility locates & how to build maps for outside plant engineering.
  • I measured easements & Right of ways, verified encroachments, drew up plans & proposals for new builds & modified existing plans with improved routes for plant construction in both residential & business markets.
  • Met with Inspectors & contractors before, during & after projects to help ensure Time commitments are met
  • Documented & maintained records to be uploaded to the database.
  • Processed equipment and service order payments after completing troubleshooting and deployment stages.
  • Issued product and service recommendations according to specified queries.
  • Maintained hardware inventory accessibility to fulfill commitments.
  • Provided professional installation and repair services according to organizational QC standards.
  • Offered custom troubleshooting to assist problem resolution and restore service levels.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Installed, set up and repaired devices and system components.
  • Anticipated and analyzed common connectivity problems.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
Job Foreman, 01/1999 to 01/2003
Cablecore City, STATE,
  • At cablecore I got my 1st experience in the telecom industry.
  • I was hired on as a helper but quickly climbed the ladder to lead tech/foreman on jobs throughout our great state of Kentucky pulling in new fiber & CAT5 to about 80 courthouses in Ky, a few of the prisons & to centre college as well.
  • Recorded supplies, parts, equipment and employee work hours for every job.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Supervised material usage and contractor hours to keep projects in line with budgets.
  • Led worksite preparation and project planning for smoothly run jobs.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Created team member schedules and delegated individual assignments for work crew.
  • Complied with federal and company regulations to maintain high level of safety at all job sites.
  • Analyzed job sites daily to mitigate risks for workers and visitors.
Education and Training
High School Diploma: , Expected in
PL Dunbar - Lexington, Kentucky
FTTP certification, CPR cerification,ADSL/VDSL certification, DOT certification, Coaxial & Copper Certification

Jalil Razavi Financial Advisor 859-619-9119

Robert Duncan Windstream BST 859-576-3507

Wes Kidd East KY Power Coop 859-595-6206


In my spare time I enjoy such hobbies as Fishing, Hunting, & 4wheeling & relax at my cabin in the Daniel Boone National Forest with my Father & my Wife.

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Resume Overview

School Attended
  • PL Dunbar
Job Titles Held:
  • Customer Service Technician
  • Customer Service Technician
  • Job Foreman
  • High School Diploma

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