Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Provide exceptional customer service and technical support for internal and external voice and data product customers.
Exceeded corporate target for customer satisfaction for 18 months in a row. Managed call flow with up to 125 calls in queue per minute.
Verify provisioning and diagnose device or Network issues. Troubleshoot for PC Operating systems, specifically Device Manager and TCP/IP configuration. Use various administrative department tools and on-line resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluate customer's concerns and resolve problems to the customers satisfaction. Demonstrates and practices regularly, the skills necessary to handle any customer service and/or Technical Support call type that is routed through the center.
Helping customers with billing questions, resetting passwords, deleting and reinstalling software. Walking customers through configuring TCP/IP settings on multiple operating systems including Windows 3.1, 95, 98, XP, and 7. Walking customers through the use of MS-FTP, Telnet, and America Online interface software.
Supervising multiple cashiers in a high volume store. Counting, sorting, and balancing money drawers. Make and receive change orders from the bank. Order and receive maintenance supplies. Stock shelves and receive merchandise for the store. Certified forklift operator. Use pallet jacks and forklift to move and put merchandise up around the store.
Programing in Unix, C, C++, Visual C++, and basic. Removing and installing computer hardware. Building computers from the ground up.
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