Customer Service/Tech Support Resume Example
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CUSTOMER SERVICE/TECH SUPPORT
Professional Summary
Highly effective Customer Service Specialist with a varied background in tech support, resolving customer issues, consistently exceeding performance standards.
Relevant Skills
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Experience
Customer Service/Tech Support11/2014 to CurrentAmazon.comCity , STATE
- Developed highly empathetic client relationships and earned reputation for high performance metrics
- Cross-trained and provided back-up for various teams, when needed
- Resolved customer issues with ZERO escalations
- Resourceful troubleshooter, actively listening, providing research, and resolving customer issues with Windows, MAC, iOS, and Android devices
- Troubleshoot video streaming and current ISP connectivity issues
Administrative/Technical Advisor02/2010 to 02/2014The Helendorf River Inn & Conference CenterCity , STATE
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Verified and logged in deadlines for responding to daily inquiries
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Education
The National Society of Leadership and Success, Sigma Alpha Pi
Bachelor of Science: Psychology2015Columbia Southern UniversityCity, State
MBA: Human Resources Management2018Columbia Southern UniversityCity, State
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Resume Strength
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- Formatting
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Resume Overview
School Attended
- Columbia Southern University
Job Titles Held:
- Customer Service/Tech Support
- Administrative/Technical Advisor
Degrees
- Bachelor of Science : Psychology 2015
MBA : Human Resources Management 2018
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