Customer Service Tech Support resume example with 10+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Highly effective Customer Service Specialist with a varied background in tech support, resolving customer issues, consistently exceeding performance standards.
Relevant Skills
Proven metrics of continued performance in top 10%
Excellent problem solving skills
Active listening skills
Adaptive team player
Customer service expert
Seasoned in conflict resolution
Strong organizational skills
Troubleshooting proficiency
Vast technical knowledge
Exceptional telephone etiquette
Accomplished with mobile devices
Windows, MAC, Android, iOS
Strong analytical skills
Knowledge of streaming video platforms
Education
, Expected in – –: - GPA:
The National Society of Leadership and Success, Sigma Alpha Pi
Columbia Southern UniversityOrange Beach, ALExpected in 2015 – –Bachelor of Science:Psychology - GPA:
Columbia Southern UniversityOrange Beach, ALExpected in 2018 – –MBA:Human Resources Management - GPA:
Experience
Amazon.com - Customer Service/Tech Support City, STATE, 10/2014 - Current
Developed highly empathetic client relationships and earned reputation for high performance metrics
Cross-trained and provided back-up for various teams, when needed
Resolved customer issues with ZERO escalations
Resourceful troubleshooter, actively listening, providing research, and resolving customer issues with Windows, MAC, iOS, and Android devices
Troubleshoot video streaming and current ISP connectivity issues
The Helendorf River Inn & Conference Center - Administrative/Technical Advisor City, STATE, 01/2010 - 01/2014
Maintained detailed administrative and procedural processes to improve accuracy and efficiency
Verified and logged in deadlines for responding to daily inquiries
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