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Customer Service/Tech Support Resume Example

Resume Score: 65%

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CUSTOMER SERVICE/TECH SUPPORT
Professional Summary
Highly effective Customer Service Specialist with a varied background in tech support, resolving customer issues, consistently exceeding performance standards.
Relevant Skills
  • Proven metrics of continued performance in top 10%
  • Excellent problem solving skills
  • Active listening skills
  • Adaptive team player
  • Customer service expert
  • Seasoned in conflict resolution
  • Strong organizational skills
  • Troubleshooting proficiency
  • Vast technical knowledge
  • Exceptional telephone etiquette
  • Accomplished with mobile devices
  •  Windows, MAC, Android, iOS
  • Strong analytical skills
  • Knowledge of streaming video platforms
Experience
Customer Service/Tech Support11/2014 to CurrentCompany NameCity, State
  • Developed highly empathetic client relationships and earned reputation for high performance metrics
  • Cross-trained and provided back-up for various teams, when needed
  • Resolved customer issues with ZERO escalations
  • Resourceful troubleshooter, actively listening, providing research, and resolving customer issues with Windows, MAC, iOS, and Android devices
  • Troubleshoot video streaming and current ISP connectivity issues
Administrative/Technical Advisor02/2010 to 02/2014Company NameCity, State
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency
  • Verified and logged in deadlines for responding to daily inquiries
  • ​
  • ​

Education
The National Society of Leadership and Success, Sigma Alpha Pi
Bachelor of Science: Psychology2015Columbia Southern UniversityCity, State
MBA: Human Resources Management2018Columbia Southern UniversityCity, State
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Resume Overview

School Attended

  • Columbia Southern University

Job Titles Held:

  • Customer Service/Tech Support
  • Administrative/Technical Advisor

Degrees

  • Bachelor of Science : Psychology 2015
    MBA : Human Resources Management 2018

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