Customer Service Tech Support resume example with 10+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Highly effective Customer Service Specialist with a varied background in tech support, resolving customer issues, consistently exceeding performance standards.
Relevant Skills
  • Proven metrics of continued performance in top 10%
  • Excellent problem solving skills
  • Active listening skills
  • Adaptive team player
  • Customer service expert
  • Seasoned in conflict resolution
  • Strong organizational skills
  • Troubleshooting proficiency
  • Vast technical knowledge
  • Exceptional telephone etiquette
  • Accomplished with mobile devices
  •  Windows, MAC, Android, iOS
  • Strong analytical skills
  • Knowledge of streaming video platforms
, Expected in : - GPA :
The National Society of Leadership and Success, Sigma Alpha Pi
Columbia Southern University Orange Beach, AL Expected in 2015 Bachelor of Science : Psychology - GPA :
Columbia Southern University Orange Beach, AL Expected in 2018 MBA : Human Resources Management - GPA :
Experience - Customer Service/Tech Support
City, STATE, 10/2014 - Current
  • Developed highly empathetic client relationships and earned reputation for high performance metrics
  • Cross-trained and provided back-up for various teams, when needed
  • Resolved customer issues with ZERO escalations
  • Resourceful troubleshooter, actively listening, providing research, and resolving customer issues with Windows, MAC, iOS, and Android devices
  • Troubleshoot video streaming and current ISP connectivity issues
The Helendorf River Inn & Conference Center - Administrative/Technical Advisor
City, STATE, 01/2010 - 01/2014
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency
  • Verified and logged in deadlines for responding to daily inquiries


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Resume Overview

School Attended

  • Columbia Southern University
  • Columbia Southern University

Job Titles Held:

  • Customer Service/Tech Support
  • Administrative/Technical Advisor


  • Bachelor of Science
  • MBA

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