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Customer Service Team Member Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Friendly and enthusiastic with 4 years of specialization in fast food restaurants and retail. Hard working who drives high sales in both slow and busy shifts. Goal-oriented and dedicated to high levels of customer satisfaction and meeting aggressive business goals. Skilled at selling products and able to learn new information quickly to maximize contributions and respond to changing customer preferences. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge. Self-directed and self-motivated team player capable of working well independently. Has knowledge in post office operations and hands-on experience in high-volume mail distribution centers. Proficient mail service professional knowledgeable about safety standards, compliance and routing procedures.

Skills
  • Excellent multi-tasker
  • Reliable team worker
  • Inventory management
  • Money handling
  • Retail sales
  • Cash register operation
  • Customer assistance
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Excellent time management
  • Detail-oriented
  • Works well with others
  • Good at solving problems
  • Adapt to changes well
  • Great communication skills
Education and Training
Jersey Village High School Houston, TX Expected in 06/2016 High School Diploma : - GPA :
Lone Star College Houston, TX Expected in : Biology - GPA :
Experience
Planet Fitness Inc. - Customer Service Team Member
Downtown Cincinnati (Banks), OH, 08/2016 - 10/2017
  • Stock service stations with items such as ice, napkins, or straws.
  • Monitor food preparation or servicing techniques to ensure that proper procedures are followed.
  • Took orders, prepared foods and processed payments in full-service restaurant establishment.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Frequently washed and sanitized hands, food areas and food preparation tools, adhering to safe food handling practices.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Prepared food items by chopping, and dicing ingredients.
Planet Fitness Inc. - CAP Team Associate, Online Grocery Pickup
Dracut, MA, 10/2017 - 12/2018
  • Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Answered customers’ questions about merchandise and advise customers on merchandise selection.
  • Pack customer purchases in bags or cartons.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
  • Clean display cases, shelves, and aisles.
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
  • Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
  • Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
  • Receive and count stock items, and record data manually or using computer.
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
  • As an Cap team member used an mc40 to pick, stock, and put items in inventory. As an Online grocery pickup worker picked customers orders with an mc40 and staged them.
Smoothie King - Customer Service Team Member
City, STATE, 02/2019 - 11/2019
  • Stock service stations with items such as ice, napkins, or straws.
  • Monitor food preparation or serving techniques to ensure that proper procedures are followed.
  • Take customers orders, count the cash register drawer, prepare fruit and juice backups, and clean.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Frequently washed and sanitized hands, food areas and food preparation tools, adhering to safe food handling practices.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Accepted payments and made change to process transactions.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
United States Postal Service - Holiday Clerk
City, STATE, 11/2019 - 12/2019
  • Operated mail processing equipment and manually sorted mail.
  • Utilized factors such as package shape and final destination to sort into correct bins for delivery.
  • Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
  • Operated forklifts and other heavy equipment to move large items and containers.
  • Sort incoming and out coming mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
  • Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
  • Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacs or bins.
  • Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
  • Lift and unload containers of mail or parcels onto equipment for transportation or sortation stations.
  • Operate various types of equipment, such as computer scanning equipment, bar code sorters.
  • Search directories to find correct addresses for redirected mail.
  • Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in suitable condition for processing.
  • Move containers of mail, using equipment such as forklifts and automated “trains.”
  • Load and unload mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations.
  • Dump sacks of mail onto conveyers for culling and sorting.
  • Sort packages(parcels), letters, and P.O. Box mail and distribute it to the correct P.O. Box.

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88Good

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Jersey Village High School
  • Lone Star College
Job Titles Held:
  • Customer Service Team Member
  • CAP Team Associate, Online Grocery Pickup
  • Customer Service Team Member
  • Holiday Clerk
Degrees
  • High School Diploma
  • Some College (No Degree)