Ambitious and energetic Customer Service Member of Publix Super Markets Inc. for almost 10 years.
Started in February 2012-Current
Promoted to Customer Service Team Leader in May 2020
I have exceptional skills in handling customer relations.
I have over 8 years of experience with cash handling procedures including till balancing, opening and closing cash office, providing correct amounts of change and accepting correct amounts/types of tender. Selling money orders and sending western union transactions.
I understand what it means to be a team player and I want to expand my knowledge in a new and thriving environment that will hopefully lead into a life long career.
Skills
High-energy attitude
Conflict mediation
Quality control
Inbound and Outbound Calling
Employee coaching
Promotional support
Stockroom procedures
In-store support
Customer relations
Store maintenance
Hiring processes
Experience
05/2020 to Current
Customer Service Team LeaderCapital On Tap – Atlanta, GA,
Motivated teams by recognizing and rewarding excellence.
Assisted with recruiting and hiring perspective candidates.
Developed strategies to assist associates in meeting goals.
Made certain associates adhered to schedules to achieve service goals.
Attended job training to sharpen skills and keep informed of new products.
Supported associates career development by discussing potential for growth within company.
Utilized recognition and reward tools frequently to recognize achievements.
Partnered with fellow team members on new customer service program to promote seamless transitions.
Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
Trained new employees on company customer service policies and service level standards.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Met and exceeded performance goals to support long-term company growth and market dominance.
Educated customers about products, pricing and policies to address and resolve issues.
Volunteered to handle complaints and issues for manager during busy time periods.
Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
Investigated and resolved escalated customer issues with speed, professionalism and accuracy.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Replenished shelves to maintain adequate merchandise levels.
Consulted with customers regarding needs and addressed concerns.
Trained new employees on procedures and policies to maximize team performance.
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