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Customer Service Team Leader Resume Example

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CUSTOMER SERVICE TEAM LEADER
Objective
Highly motivated, results-oriented professional seeking a dynamic organization where I can perform at the highest standards, earn the opportunity to lead others, and earn advancement as a trusted partner.
Education
Bachelor of Arts : General Business, 2012Stephen F. Austin State University - City, State
Experience
Customer Service Team Leader
January 2013 to Current
Dow Jones - Washington , DC
  • Responsible for ensuring superior customer service satisfaction, resolving complaints and inquiries as deemed appropriate, at the lowest delivered cost
  • Create the best customer experience possible by responding politely and timely to all requests 
  • Assemble side by side training for new hires to seek out opportunities to improving process
  • Reduce risk by ensuring customer information is safe guarded at all times  
  • Monitor individual, team and call center results to identify and act on both positive performance, as well as, area of opportunity.
Intern
August 2012 to December 2012
Adient - Georgetown , KY
  • Welcomed visitors to Chamber and answers all inquiries within knowledge
  • Produced and assemble materials and documents needed for meetings, and presentations
  • Maintained a reference file of all practical information which meets the needs of most inquiries Coordinated emails, calendar entries, meetings and various other assignments.
Campus Books Assistant/ Work Study Program
October 2010 to December 2012
Anheuser-Busch Inbev - Staten Island , NY
  • Worked 20 hours a week during college to pay for school
  • Maintained inventory and ensured that supplies were readily available and filled at all times
  • Demonstrated superior product knowledge and possessed the ability to show customers the value of our products and services 
Telesales Representative
January 2010 to September 2010
E-Tech - City , STATE
  • Utilized skills acquired through internal training to meet and exceed established goals and performance levels to minimize the loss of customers and revenue
  • Resolved customer complaints and/or concerns through active listening, empathy, and professionalism
  • Demonstrated superior product knowledge and possessed the ability to show customers the value of our products and services.
Volunteer
  •  Back on my Feet                          
  • Texas Health Presbyterian Hospital Dallas                                
  • Survivor for Life                                                                              
  • New Mount Zion, Hospitality Member                               
Skills
  • Customer Service Training
  • Computer Proficient
  • Job Shadowing- Escrow, Loss Mitigation
  • Public Service Announcement (PSA)
  • Certified Healthcare Provider( CPR)
  • Cold Calling
  • Multi- Task Management
Highlights
  • Reliable 
  • Time Managament
  • Good Listener
  • Quick leaner
  • Team Oriented
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

72Average
Resume Strength
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Stephen F. Austin State University

Job Titles Held:

  • Customer Service Team Leader
  • Intern
  • Campus Books Assistant/ Work Study Program
  • Telesales Representative

Degrees

  • Bachelor of Arts : General Business , 2012

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