Customer Service Team Leader Resume Example
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CUSTOMER SERVICE TEAM LEADER
Objective
Highly motivated, results-oriented professional seeking a dynamic organization
where I can perform at the highest standards, earn the opportunity to lead others, and
earn advancement as a trusted partner.
Education
Bachelor of Arts : General Business, 2012Stephen F. Austin State University － City, State
Experience
Customer Service Team Leader
January 2013 to CurrentDow Jones － Washington , DC
January 2013 to CurrentDow Jones － Washington , DC
- Responsible for ensuring superior customer service satisfaction, resolving complaints and inquiries as deemed appropriate, at the lowest delivered cost
- Create the best customer experience possible by responding politely and timely to all requests
- Assemble side by side training for new hires to seek out opportunities to improving process
- Reduce risk by ensuring customer information is safe guarded at all times
- Monitor individual, team and call center results to identify and act on both positive performance, as well as, area of opportunity.
Intern
August 2012 to December 2012Adient － Georgetown , KY
August 2012 to December 2012Adient － Georgetown , KY
- Welcomed visitors to Chamber and answers all inquiries within knowledge
- Produced and assemble materials and documents needed for meetings, and presentations
- Maintained a reference file of all practical information which meets the needs of most inquiries Coordinated emails, calendar entries, meetings and various other assignments.
Campus Books Assistant/ Work Study Program
October 2010 to December 2012Anheuser-Busch Inbev － Staten Island , NY
October 2010 to December 2012Anheuser-Busch Inbev － Staten Island , NY
- Worked 20 hours a week during college to pay for school
- Maintained inventory and ensured that supplies were readily available and filled at all times
- Demonstrated superior product knowledge and possessed the ability to show customers the value of our products and services
Telesales Representative
January 2010 to September 2010E-Tech － City , STATE
January 2010 to September 2010E-Tech － City , STATE
- Utilized skills acquired through internal training to meet and exceed established goals and performance levels to minimize the loss of customers and revenue
- Resolved customer complaints and/or concerns through active listening, empathy, and professionalism
- Demonstrated superior product knowledge and possessed the ability to show customers the value of our products and services.
Volunteer
- Back on my Feet
- Texas Health Presbyterian Hospital Dallas
- Survivor for Life
- New Mount Zion, Hospitality Member
Skills
- Customer Service Training
- Computer Proficient
- Job Shadowing- Escrow, Loss Mitigation
- Public Service Announcement (PSA)
- Certified Healthcare Provider( CPR)
- Cold Calling
- Multi- Task Management
Highlights
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Resume Overview
School Attended
- Stephen F. Austin State University
Job Titles Held:
- Customer Service Team Leader
- Intern
- Campus Books Assistant/ Work Study Program
- Telesales Representative
Degrees
- Bachelor of Arts : General Business , 2012
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