Highly motivated, results-oriented professional seeking a dynamic organization
where I can perform at the highest standards, earn the opportunity to lead others, and
earn advancement as a trusted partner.
Education
Bachelor of Arts : General Business, 2012Stephen F. Austin State University － Nacogdoches, TX
Experience
Customer Service Team Leader January 2013 to CurrentRoundpoint Mortgage Corporation － Dallas, TX
Responsible for ensuring superior customer service satisfaction, resolving complaints and inquiries as deemed appropriate, at the lowest delivered cost
Create the best customer experience possible by responding politely and timely to all requests
Assemble side by side training for new hires to seek out opportunities to improving process
Reduce risk
by ensuring customer information is safe guarded at all times
Monitor
individual, team and call center results to identify and act on both positive
performance, as well as, area of opportunity.
Intern August 2012 to December 2012Nacogdoches Chamber of Commerce － Nacogdoches, TX
Welcomed visitors to Chamber and answers all inquiries within knowledge
Produced and assemble materials and documents needed for meetings, and presentations
Maintained a reference file of all practical information which meets the needs of most inquiries Coordinated emails, calendar entries, meetings and various other assignments.
Campus Books Assistant/ Work Study Program October 2010 to December 2012Stephen F. Austin State University － Nacogdoches, TX
Worked 20 hours a week during college to pay for
school
Maintained inventory and ensured that supplies
were readily available and filled at all times
Demonstrated superior product knowledge and
possessed the ability to show customers the value of our products and services
Telesales Representative January 2010 to September 2010E-Tech － Nacogdoches, TX
Utilized skills acquired through internal training to meet and exceed established goals and performance levels to minimize the loss of customers and revenue
Resolved customer complaints and/or concerns through active listening, empathy, and professionalism
Demonstrated superior product knowledge and possessed the ability to show customers the value of our products and services.
