customer service team lead resume example with 6+ years of experience
JessicaClaire
, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Dedicated customer service professional with 13 years experience in a minimum to fast-paced
environment, seeking an opportunity in a solo or team-orientated company. Adept at handling a wide
range of contact methods while accurately documenting customer issues and providing first class
service with every interaction.
Track record of quickly acquiring competency in all products, programs and transactions while readily
and positively adapting to change.
Authorized to work in the US for any employer
Skills
Skills Used
Management skills. Organizational skills and great customer service.
PROJECT ADMINISTRATOR
OAKBROOK BUILDERS - Round Rock, TX
May 2015 to October 2015
Rout building project documents to designated project files. Verify accuracy of Certificates of Insurance,
W9, Work releases, and Exhibit forms. Contact designated suppliers to verify payment information for
Projects. Verify payments to and from contractors, OB Company. Scan, route files to drop box individual
Files. Mail, copy, fax, phone duties. Organize weekly meetings. Compile new hire paperwork and set up
New employee tools. Organize project files.
STAFFING COORDINATOR /Temporary Worker-Office
EXPRESS EMPLOYMENT PROFESSIONALS - Round Rock, TX
April 2015 to August 2015
Hired on permanent-Oakbrook Builders
Assisting fellow staffing co-workers in interviewing clients to determine skills and abilities to properly
Place clients with employer's workers for temporary or long term placements. Share in front office
Coordinator duties of answering phones, fax, and copy, setting appointments and heavy data entry.
CHOICES CAREER COUNSELOR
C2/WORKFORCE SOLUTIONS
April 2012 to April 2015
Assisted in the delivery of workforce services to customers at the Career Center.
Conducted Interviews to assess skills, education levels and overall needs.
Initiated as necessary, the assessment and evaluation of customer skills and abilities and interprets the
Information.
Developed as necessary, a career plan through the Individual Employment Plan, and ensure the plan
Includes relevant goals to assist the customers in achieving the career objectives.
Directed and connected customers to available resources at the Career center or in the community.
TX WORKS ADVISOR IV
Health and Human Services
October 2007 to February 2012
Provided professional customer service by interviewing applicants over the phone and in person.
Gathered, verified and documented earned income and self- employment income, expenses, household
And other required information to accurately determine eligibility budgets for Food Stamps, TANF
(Temporary assistance for needy Families) and Medicaid to make eligibility decisions within the required
Specified timeframes. Monitored Nemo Q system which included changing and updating priorities
According to lobby traffic flow. Completed and assigned scheduling tasks as they were routed to the local
Office from the global region level. Screened and Scheduled client applications /reviews through Task list
Manager, front desk, mail and fax. Experienced in use of DG reports IE: DG 003, 10.
Completed daily and monthly EBT reports. Complete daily and monthly inventory for EBT cards/pins.
Preformed conferences and coached staff. Completed staff evaluations monthly and quarterly.
Skills
Microsoft Office (10+ years)
Microsoft Word (10+ years)
Microsoft Excel (10+ years)
Microsoft Outlook (10+ years)
Microsoft Access (2 years)
Microsoft PowerPoint (10+ years)
Microsoft Windows (10+ years)
Public relations
Office experience
English
Typing
Document management (6 years)
Document review (6 years)
Payroll
Quality Assurance
Work History
Customer Service Team Lead, 11/2016 - Current Fellow – San Francisco, CA,
Manage a team of 14-16 in office/remote
Process ADP time/leave
Facilitate daily workflow for
team
Representative of the district in protest exemption hearings between property owners/appraisal
review board panel members and property agents/attorneys
Conduct meetings, trainings
Administer
coaching, written, verbals as needed
Administer performance evaluations
Review resumes for potential
employment
Representative of the district In community events when needed
Process property tax
exemptions; determine eligibility of homestead, disabled veteran and disabled person exemptions
Advise homeowners, tax agents, title companies and realtors of eligibility and requirements according to
the Texas property tax code
Update/change property ownership with warranty deeds, death certificates,
wills and divorce decrees
Worked in updating and confirming patients correspondence in reference to billing and status of
claims
Received information through health logic encystment, matched, updated, corrected information-
converted to Xifin system for billing associates.
Administrator / Accounts Receivable, 10/2015 - 02/2016 Geoscapes Of Texas – City, STATE,
Answering Phones, Directing calls within office
Reconciling past due payments
QuickBooks-entering
and receiving payments
Exporting and maintaining reports
Faxing, Filing, Copying, Typing, emailing
Organizing small office business bids
Working with excel-heavy excel spreadsheet use
Organizing
payment schedules with vendors
Receiving and giving out payments
Accomplishments
Learning more within QuickBooks.
Education
Bachelor of Business Administration: Marketing, Expected in Current - Southern New Hampshire University - , New Hampshire GPA: Status -
Bachelor of Business Administration: Business Administration &
Management, Expected in December 2005 - Prairie View A & M University - Prairie View, TX GPA: Status -
Certifications
Quickbooks (1 year)
Data Entry (10+ years)
Customer Service (10+ years)
Management (2 years)
Interviewing (6 years)
Detail Oriented (10+ years)
Account Management (2 years)
Computer (10+ years)
Faxing (7 years)
General Office Skills (10+ years)
General Office (10+ years)
Human Resources (2 years)
Leadership (7 years)
Office Management (4 years)
Public Speaking (3 years)
Customer Support (10+ years)
CSR (5 years)
Call Center
Administrative Experience
,
Additional Information
Certifications and Licenses
, Driver's License
Texas Notary Public
August 2019 to August 2023
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