Highly enthusiastic customer service professional with 3 years client interface experience.
Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.
Personable and responsible Cashier with 3 years in retail and customer service. Solid team player with upbeat, positive attitude.
Results-driven Account Managment with proven ability to establish rapport with clients.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Accurate Data Entry versed in database management. Strong organizational, technical and analytical skills.
CBR highly effective at handling confidential information and identifying system improvements with ease.
Computed Data Reports
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Maintained up-to-date records at all times.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Emphasis in Math
Continuing Education in Computer Science
Top 20% of class
Minor in Early Child Development
Emphasis in Child Development
Highlights working on my associate of Science degree
Have some College Hours.
10 key, Account Management, Cable, Critical thinking, addressing customer concerns, customer service , Electrician, financial, Team lead, Management skills, Cash Audits, mortgage loans, negotiation, personnel, problem solving, Real Estate, telemarketing, welding.
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