Customer Service Team Lead resume example with 10+ years of experience
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Highly enthusiastic customer service professional with 3 years client interface experience.
Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.
Personable and responsible Cashier with 3 years in retail and customer service. Solid team player with upbeat, positive attitude.
Results-driven Account Managment with proven ability to establish rapport with clients.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Accurate Data Entry versed in database management. Strong organizational, technical and analytical skills.
CBR highly effective at handling confidential information and identifying system improvements with ease.
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Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Product Sales
- Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
- Cashiered with two cash registers at once in tandem to maximize customer flow.
- Skilled payment service department agent committed to addressing customer concerns with speed, accuracy and professionalism.
- Customer Service Manager committed to delivering success through effective personnel and workflow management.
- Trained 5 new employees quarterly.
- Cross-trained and provided back-up for other customer service representatives when needed.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Maintained up-to-date records at all times.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
- McDonald's cooperation ,Carrollton Texas.
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Followed all established restaurant practices and procedures.
- Managed team of 7 of professionals.
- Managed cash stock and inventory balances accurately.
- Account Management- Working in the vault managing auto loans and mortgage loans.
- Managed accounting operations, accounting close, account reporting and reconciliations.Tracked, analyzed and interpreted trends in Auto&Mortgage data.
- Managed the day-to-day tactical and long-term strategic activities within the business.
- Account Services Collections- Use negotiation skills and advice customers about the benefit of paying off the loan and the consequence if they don't pay.
- Lecture customers how to come up with the money to pay off the debt.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Manage 12 banks Auto loans, give the best negotiation skills, problem solving, and Critical thinking addressing the client with the information of their account.
- Notating the account's with all of the proper information and request of the clients.
- SWC Group-3rd party collector Collect for telemarketing industry, Real Estate, Cable companies.
- Set up arrangements and come up with solutions for the debtor's to get the debt result by offering options and advise and re -evaluating there financial statues.
- Creek view High school -Carrollton TX, United State 3.2GPA Brookhaven College 1 year Management skills- 4 years General labor- 5 Year Customer service -3 year Electrician license apprentice, collection Team lead, Shift manager, 1st party customer service 1 year, 3rd party customer service 2 years, Arc welding 6 months, Auto Tech program 6 Months, Hard worker.
- Imputing data, 10 key word 7732, wpm 84.
Creekview Highschool - Carrollton, Texas
Emphasis in Math
Continuing Education in Computer Science
Top 20% of class
Brookheaven - Farmers Branch, Texas
Minor in Early Child Development
Emphasis in Child Development
Highlights working on my associate of Science degree
Have some College Hours.
10 key, Account Management, Cable, Critical thinking, addressing customer concerns, customer service , Electrician, financial, Team lead, Management skills, Cash Audits, mortgage loans, negotiation, personnel, problem solving, Real Estate, telemarketing, welding.
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Resume Overview
School Attended
- Creekview Highschool
- Brookheaven
Job Titles Held:
- Customer Service Team Lead
- Collector Bilingual
- Department Manager
- Account Management
- Collector
- CRB
Degrees
- High School Diploma
- Associate of Science
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