Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Ambitious Customer Service professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution. Polished personality with sharp business and marketing writing skills. Pursuing a Customer Service Lead position with a well-established cable company. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Skills
Corporate processes and procedures
Client engagement
Product location
Business writing
Sales
Customer service
Credit card payment processing
Clerical support
Employee coaching
Direct sales
Stockroom procedures
High-energy attitude
Report creation
Product organization
Conflict mediation
Inbound and outbound calling
Microsoft Office expertise
Experience
03/2020 to CurrentCustomer Service Team LeadCelanese | Cantonment, FL,
Volunteered to handle complaints and issues for manager during busy time periods.
Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Supported and assisted less experienced technicians in resolving client issues requiring advanced or specialized expertise and experience.
11/2019 to CurrentBartenderCadia Healthcare | Connecticut Gardens, MD,
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Offered preferred tables and other special accommodations to VIP customers.
Reinvented classic cocktails [Type] and [Type] to complement new menu options.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Engaged in small talk with patrons to build rapport and earn repeat business.
Stocked bar with beer, wine, liquor and related supplies.
Monitored patrons to keep alcohol consumption at designated levels.
11/2018 to 12/2019Line LeadFlex | Coopersville, MI,
Inspected equipment for cleanliness following each shift.
Completed resagging on older or improperly installed lines.
Assessed job sites for cleanliness and organization and loaded trucks with materials at completion of shift.
Participated in all company meetings and workshops on safety to learn different techniques that could alleviate accidents.
Helped out by participating in extra shifts when emergencies or outages required additional assistance in adverse weather conditions.
07/2017 to 02/2019Front Desk ReceptionistHackensack University Medical Center | Howell, NJ,
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Managed customer complaints and rectified issues to complete satisfaction.
Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Conducted market surveys and industry studies to identify need and demand for new clientele.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Education and Training
Expected in 12/2020GED | Scc, Fort Madison, IA, GPA:
I am currently enrolled in the G.E.D at SCC here in Fort Madison Iowa.
I plan to stay enrolled with this college in order to further my education into Veterinary Asst. , Tech. , And eventually Veterinarian.
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