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Customer Service Team Lead Resume Example

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CUSTOMER SERVICE TEAM LEAD
Summary

Ambitious Customer Service professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution. Polished personality with sharp business and marketing writing skills. Pursuing a Customer Service Lead position with a well-established cable company. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Corporate processes and procedures
  • Client engagement
  • Product location
  • Business writing
  • Sales
  • Customer service
  • Credit card payment processing
  • Clerical support
  • Employee coaching
  • Direct sales
  • Stockroom procedures
  • High-energy attitude
  • Report creation
  • Product organization
  • Conflict mediation
  • Inbound and outbound calling
  • Microsoft Office expertise
Experience
Casey's General Stores Inc. | Fort Madison, IACustomer Service Team Lead03/2020 - Current
  • Volunteered to handle complaints and issues for manager during busy time periods.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Supported and assisted less experienced technicians in resolving client issues requiring advanced or specialized expertise and experience.
Sidelines Sports Bar And Grill | Fort Madison, IABartender11/2019 - Current
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Reinvented classic cocktails [Type] and [Type] to complement new menu options.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Monitored patrons to keep alcohol consumption at designated levels.
Scotts Miracle-Gro | Fort Madison, IALine Lead11/2018 - 12/2019
  • Inspected equipment for cleanliness following each shift.
  • Completed resagging on older or improperly installed lines.
  • Assessed job sites for cleanliness and organization and loaded trucks with materials at completion of shift.
  • Participated in all company meetings and workshops on safety to learn different techniques that could alleviate accidents.
  • Helped out by participating in extra shifts when emergencies or outages required additional assistance in adverse weather conditions.
Ramada Inn | Waukegan, ILFront Desk Receptionist07/2017 - 02/2019
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Education and Training
Scc | Fort Madison, IAGEDExpected in 12/2020

I am currently enrolled in the G.E.D at SCC here in Fort Madison Iowa.

I plan to stay enrolled with this college in order to further my education into Veterinary Asst. , Tech. , And eventually Veterinarian.

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Resume Overview

Companies Worked For:

  • Casey's General Stores Inc.
  • Sidelines Sports Bar And Grill
  • Scotts Miracle-Gro
  • Ramada Inn

School Attended

  • Scc

Job Titles Held:

  • Customer Service Team Lead
  • Bartender
  • Line Lead
  • Front Desk Receptionist

Degrees

  • GED

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