Highly motivated Customer Service Team Leader/Senior Rep with strong client relationship and excellent organizational skills. Provides customers with optimal products and services to meet their specific needs. Strong compliance and on-boarding experience. Responds and resolves escalated issues from customers, monitor daily workflow of customer service agents while ensuring correct procedures are adhered, identifies system improvements, workflow improvements, and enhancing team efficiency. Proficient in CRM software and performance management competences. Versatile supervisory and leadership skills.
Some College Course Work Completed
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