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Customer Service Supervisor/ GMAG/Cashier Resume Example

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CUSTOMER SERVICE SUPERVISOR/ GMAG/CASHIER
Summary

To utilize my strong customer service, managerial and banking background in a position that offers opportunities for advancement and professional growth.

Experience
Customer Service Supervisor/ GMAG/CashierFeb 2010 to Current
Whole Foods Market － Sonoma, CA
  • Ensure a high level of customer service is consistently met from the CS/Front End team
  • Assist store leadership in the hiring process
  • As Team Trainer assist in the orientation and assimilation of new hires
  • Work closely with Team Leadership and Team Members to promote and meet regional program goals
  • Responsible for training team members on the new Safety Program to reduce WC claims
  • As Green Mission Awareness Group rep educate team members and customers alike on ways to live a greener, eco-friendly lifestyle
Vendor Specialist / Permit RunnerSep 2008 to May 2010
FAST Water Heater Co － Concord, CA
  • Educated homeowners on green alternatives at Home Depot Vendor Fairs
  • Generated leads for free in home estimates
  • Responsible for procuring building permits for plumbing jobs
Risk AnalystMay 2007 to Jul 2008
Wells Fargo Merchant Card Services － Walnut Creek, CA
  • Worked closely with business alliance in the daily monitoring of merchant accounts to control loss exposure
  • Gathered and identified key customer information to aid in the business decision
  • Represented the Wells Fargo point of view in the decision making process
  • Educated sales staff in regards to the risk associated with the accounts and the basis of our decisions
Service ManagerFeb 1998 to May 2007
Wells Fargo Bank － San Francisco and Emeryville, CA
  • Served in supervisory position in traditional retail banking store
  • Hired, trained, coached and promoted a team of up to 15 tellers within the company
  • Improved customer service scores by consistently implementing the 11 Ways to Wow
  • Promoted teamwork amongst the service and sale platforms resulting in greater sales
  • Established good working habits within teller staff to ensure successful annual audit
  • Uncovered and addressed needs of particular clientele improving customer retention
Education
Certificate, Human Resources and Real Estate2017Santa Rosa Junior College － Santa Rosa, CA, Sonoma
Certificate, International Business2002City College of San Francisco － San Francisco, CA
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Resume Overview

Companies Worked For:

  • Whole Foods Market
  • FAST Water Heater Co
  • Wells Fargo Merchant Card Services
  • Wells Fargo Bank

School Attended

  • Santa Rosa Junior College
  • City College of San Francisco

Job Titles Held:

  • Customer Service Supervisor/ GMAG/Cashier
  • Vendor Specialist / Permit Runner
  • Risk Analyst
  • Service Manager

Degrees

  • Certificate, Human Resources and Real Estate 2017
    Certificate, International Business 2002

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