To utilize my strong customer service, managerial and banking background in a position that offers opportunities for advancement and professional growth.
Experience
Customer Service Supervisor/ GMAG/CashierFeb 2010 to Current Whole Foods Market － Sonoma, CA
Ensure a high level of customer service is consistently met from the CS/Front End team
Assist store leadership in the hiring process
As Team Trainer assist in the orientation and assimilation of new hires
Work closely with Team Leadership and Team Members to promote and meet regional program goals
Responsible for training team members on the new Safety Program to reduce WC claims
As Green Mission Awareness Group rep educate team members and customers alike on ways to live a greener, eco-friendly lifestyle
Vendor Specialist / Permit RunnerSep 2008 to May 2010 FAST Water Heater Co － Concord, CA
Educated homeowners on green alternatives at Home Depot Vendor Fairs
Generated leads for free in home estimates
Responsible for procuring building permits for plumbing jobs
Risk AnalystMay 2007 to Jul 2008 Wells Fargo Merchant Card Services － Walnut Creek, CA
Worked closely with business alliance in the daily monitoring of merchant accounts to control loss exposure
Gathered and identified key customer information to aid in the business decision
Represented the Wells Fargo point of view in the decision making process
Educated sales staff in regards to the risk associated with the accounts and the basis of our decisions
Service ManagerFeb 1998 to May 2007 Wells Fargo Bank － San Francisco and Emeryville, CA
Served in supervisory position in traditional retail banking store
Hired, trained, coached and promoted a team of up to 15 tellers within the company
Improved customer service scores by consistently implementing the 11 Ways to Wow
Promoted teamwork amongst the service and sale platforms resulting in greater sales
Established good working habits within teller staff to ensure successful annual audit
Uncovered and addressed needs of particular clientele improving customer retention
Education
Certificate, Human Resources and Real Estate2017Santa Rosa Junior College － Santa Rosa, CA, Sonoma
Certificate, International Business2002City College of San Francisco － San Francisco, CA
