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Customer Service Supervisor Resume Example

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CUSTOMER SERVICE SUPERVISOR
Professional Summary

Experienced Customer Service Supervisor bringing 10+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader of Management offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Skills
  • Personnel training and development
  • Training and mentoring
  • Cash Handling
  • Customer-focused
  • Adherence to high customer service standards
  • Effective problem solver
  • Exceptional telephone etiquette
  • Staff Management
  • Microsoft Outlook, Word and Excel
  • Customer Relations
  • Schedule Coordination
  • Training And Development
  • Team Leadership
  • Scheduling
Work History
Customer Service Supervisor06/2020 to Current
Burlington Coat Factory – Tallahassee, FL
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Assessed and authenticated customer exchanges, voids and returns.
Assistant Store Manager11/2016 to 05/2020
Dollar General – Havana, FL
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.0
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Rotated merchandise and displays to feature new products and promotions.
Shift Supervisor/Head Fry Cook03/2011 to 12/2014
KFC – Tallahassee, FL
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
  • Read food order slips or received verbal instructions to properly prepare and cook food.
  • Cleaned and maintained fryers and grills to keep appliances in working condition.
  • Marinated food items according to provided instructions and recipes.
Cashier09/2007 to 10/2008
KFC – Tallahassee, FL
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Counted cash in register drawer at beginning and end of shift.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Worked closely with General and Assistant Store Managers to solve problems and handle customer concerns.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
Education
Business ManagementStrayer University- Jacksonville, FL
Health And Human ResourcesUltimate Medical Academy - Clearwater- Clearwater, FL
CriminologyTallahassee Community College- Tallahassee, FL
High School DiplomaEast Gadsden High School- Havana, FL
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Resume Overview

Companies Worked For:

  • Burlington Coat Factory
  • Dollar General
  • KFC

School Attended

  • Strayer University
  • Ultimate Medical Academy - Clearwater
  • Tallahassee Community College
  • East Gadsden High School

Job Titles Held:

  • Customer Service Supervisor
  • Assistant Store Manager
  • Shift Supervisor/Head Fry Cook
  • Cashier

Degrees

  • Business Management
    Health And Human Resources
    Criminology
    High School Diploma

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