LiveCareer-Resume

customer service supervisor resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
  • For several years I have been overseeing and manage an automotive e-commerce business warehouse and making sure everything runs smoothly and efficiently. I have an amazing memory and great time management skills. I am also bilingual in both English and Spanish with a hint of French. I am a quick learner with good communication skills; dealing with all types of customers from all over the continent’s . I am very patient when it comes to dealing with problems, and I think outside the box. I also find resolutions to any problem and I never give up. I am reliable, always punctual and on time ready to work.

Tech-savvy Customer Service Supervisor with wholesale management experience. Conducts business transactions with accuracy, speed and efficiency. Flexible and adaptable to change and recognized for taking on increased levels of responsibility. Adept at shouldering initiative and prioritizing tasks while operating in fast-paced environment. Works cooperatively with co-workers and sets example with strong work ethic.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Experienced Office Manager and administration professional with 7 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Skills
  • Good communication skills
  • Customer Service
  • English
  • Memory
  • Microsoft Excel
  • Quick learner
  • Spanish
  • Phone
  • Time management
  • Website
  • Product Knowledge
  • Training and coaching
  • Focused on customer satisfaction
  • Superior computer skills
  • Deadline-oriented
  • Call center experience
  • Skilled multi-tasker
  • Expertise in sales
  • Account management
Experience
Customer Service Supervisor, 07/2016 to Current
Ips CorporationGilroy, CA,
  • Oversea and manage the every day e-commerce and warehouse operations, prepare Amazon FBA orders, update online website products, customer service.
  • Responded to in-person and online customers to improve company customer service ratings.
  • Oversaw and assessed customer service staff activities, providing personnel with regular performance-related feedback.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Online Sales Representative, 03/2014 to 02/2015
AnixterDallas, TX,
  • Answer phone calls/Customer Service.
  • Take phone orders
  • Oversaw day-to-day activity on website and overall performance to improve user experience, increase traffic and develop brand loyalty.
  • Defined strategies and developed content and creative assets for digital marketing efforts throughout site.
  • Cultivated new online customer account and affiliate relationships to grow customer base.
  • Developed effective sales strategies to enhance customer satisfaction and boost sales.
  • Launched and maintained eCommerce site with continued optimizations to deliver outstanding customer experiences.
  • Closed new business consistently at or above quota expectations.
Warehouse Staff, 06/2013 to 07/2014
CrhHauser, ID,
  • Look over warehouse merchandise and inventory count
  • Place barcode labels on packages
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Noticed damaged products and removed from received shipments to be processed for refund or replacement.
  • Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Stood for extended time periods to perform packaging tasks to complete order fulfillment process.
  • Evaluated challenging warehouse situations and resolved issues to comply with company guidelines and maintain good process flows.
Retail Sales Associate, 02/2012 to 02/2013
The Talbots IncLynnwood, WA,
  • Vineland Swapmeet, Paramount Swapmeet, Pomona Fairplex Swapmeet, Long Beach Hi Performance Swapmeet.
  • Help set up post.
  • Unload and load cargo
  • Sell product to customers
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Managed cash register operations using POS system, including processing sales and returns.
Education and Training
High School Diploma: , Expected in 06/2015 to Arroyo High School - El Monte, CA
GPA:
Certificate of Achievement : Administration of Justice, Expected in 06/2019 to Pasadena City College - Pasadena, CA
GPA:
Associate of Science: , Expected in 05/2019 to Pasadena City College - Pasadena, CA
GPA:
Associate of Science: Administration of Justice Transfer Degree , Expected in 06/2020 to Pasadena City College - Pasadena, CA
GPA:
Associate of Science: Business Administration And Management, Expected in to Pasadena City College - Pasadena, CA
GPA:

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Resume Overview

School Attended

  • Arroyo High School
  • Pasadena City College
  • Pasadena City College
  • Pasadena City College
  • Pasadena City College

Job Titles Held:

  • Customer Service Supervisor
  • Online Sales Representative
  • Warehouse Staff
  • Retail Sales Associate

Degrees

  • High School Diploma
  • Certificate of Achievement
  • Associate of Science
  • Associate of Science
  • Associate of Science

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