Seasoned and innovative customer service suprtvisor with background in providing advice on diverse customer situations. Results-oriented with a diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Cheerful and energetic
Effective team player
Seasoned in conflict resolution
Strong organizational skills
Customer Service SupervisorFeb 2014 to Current Burlington Coat Factory － Roseville, MI
Investigates customer's problems and find solutions.
Communicates with customers via phone.
Handles major incidents that cannot be resolved by cashiers.
Resolves complaints and order issues.
Ask customers to provide feedback on cashiers and customer service experience.
Keep abreast of new company products and services.
Issue refunds to customers.
Oversee product exchanges and returns.
Work with management on customer service initiatives.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Sales Associate/CashierMar 2006 to Aug 2013 Forman Mills － Detroit, MI
Provided guest assistance
Communicated and physically responded to guests' request for information or services
Handled guest problems and complaints
Recovered area(s) according to size, color and style
Placed merchandise in the designated area according to management and written directives
Ensured signs were accurate and placed in view of the customer.
Completed price changes accurately.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
3 out of the 7 years I worked for this company, I was also department manager for 2 different areas.
CashierSep 2004 to Jun 2005 Shoppers World － Eastpointe, MI
Assessed customer needs and responded to questions.
Bagged merchandise by following standard procedures.
Rotated stock to maintain freshness.
Provided professional and courteous service at all times.
Worked overtime shifts during busy periods.
Operated cash register with proficiency.
Cashier/Sales AssociateNov 2001 to Feb 2004 KB Toys － Harper Woods, MI
Received and processed cash and credit payments for in-store purchases.
Shared product knowledge with customers while making personal recommendations.
Maintained friendly and professional customer interactions.
Unloaded and unboxed merchandise from trucks
Macomb Community College
Cash handling, Careful and active listener, Multi-tasking