LiveCareer-Resume

customer service supervisor resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Develops strong working relationships with teams to boost performance and meet objectives.

Accomplishments
  • Created standard operating procedures & company policies
  • Implemented new operating software
Skills
  • Handling Escalations
  • Performance Evaluations
  • Service Delivery Optimization
  • Special Assignments
  • Team Management
  • Customer Implementation
  • Issue Resolution
  • Call Center Operations
  • Workflow Management
  • Turnover Minimization
  • Professional Phone Etiquette
  • Talent Allocation
  • Administration and Operations
  • Employee Motivation
Work History
Customer Service Supervisor, 03/2016 - Current
Spectrum Brands Inc. Baton Rouge, LA,
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coached employees through day-to-day work and complex problems.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Assisted with preparing information required for quotes and addressed potential service concerns.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Resolved account issues to build rapport and relationships with clients.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.


Financial Center Operations Manager, 11/2009 - 03/2016
Qtc Management, Inc. Alexandria, VA,
  • Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Prepared, sorted and distributed [Type] reports to appropriate branches.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Provided exceptional customer service to customers, increasing customer loyalty [Number]%.
  • Scheduled employees for [Timeframe] shifts, taking into account customer traffic and employee strengths.
  • Supervised [Number] employees on [Type] shift, overseeing efficiency of [Task] and [Task].
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Eased team transitions and new employee orientation through effective training and development.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Interacted well with [Job title]s and customers to build connections and nurture relationships.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Supervised daily operations of multi-million dollar [Type] operation.
  • Managed, trained and motivated [Job title]s and [Job title]s to continuously improve knowledge and abilities in [Industry] field.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Appraised inventory levels every [Timeframe] and ordered new merchandise to keep quantities well-stocked.
  • Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class [Type] work.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall [Type] costs.
Operations Supervisor, 05/2005 - 11/2009
Best Buy City, STATE,
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
  • Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Monitored supply chain and managed logistics functions for company.
  • Conducted root cause analysis in deficient areas to identify and resolve central issues.
  • Streamlined operations by outsourcing services, resulting in savings on labor, supplies and maintenance.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
  • Eased team transitions and new employee orientation through effective training and development.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Education
Bachelor of Arts: Marketing, Expected in 07/2023
-
Western Governors University - Salt Lake City, UT,
GPA:
Status -
Affiliations

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Resume Overview

School Attended

  • Western Governors University

Job Titles Held:

  • Customer Service Supervisor
  • Financial Center Operations Manager
  • Operations Supervisor

Degrees

  • Bachelor of Arts

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