LiveCareer-Resume

customer service supervisor resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Skilled [Job Title] knowledgeable about monitoring metrics and maximizing team success in fast-paced [Type] settings. Performance- and quality-driven with [Number] years of experience. Natural leadership talent with motivational approach.

Skills
  • Policy Enforcement
  • Handling Escalations
  • Time Management
  • Performance Evaluations
  • Problem-Solving
  • Service Delivery Optimization
  • Work Prioritization
  • Issue Resolution
  • Delegating Work
  • Call Center Operations
  • Decision Making
  • Positive and Constructive Feedback
  • Workflow Management
  • Verbal and Written Communication
  • Continuous Improvement
  • Handling Complaints
  • Multitasking and Organization
  • Handling Customer Complaints
  • Complex Problem Solving
  • Coaching and Mentoring
  • Appointment Scheduling
  • Performance Management
  • Microsoft Office Suite
  • Team Management and Supervision
  • Relationship Building
  • New Hire Orientation
  • Microsoft Office
  • Schedule Coordination
  • Customer Service
  • Office Management
  • Staff Scheduling
Education and Training
Colorado Technical University Colorado Springs, CO Expected in 06/2017 Bachelor of Science : Accounting - GPA :
Experience
Waste Connections - Customer Service Supervisor
Las Cruces, NM, 12/1986 - 02/2023
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Monitored phone calls to provide feedback and coaching.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Monitored phone calls to promote better service and provide feedback.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Monitored service desk ticket queues to facilitate timely response and resolution.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Answered phone calls and responded to questions and concerns.
  • Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Addressed customer inquiries to increase customer satisfaction ratings.
Potash Markets - Church Treasurer
Chicago, IL, 02/2010 - 02/2014
  • Coordinated and finalized quarterly and annual financial reporting packages.
  • Controlled revenue collection systems to maintain information quality and integrity.
  • Prepared and presented operational reports to senior management and executive teams.
  • Improved billing and month-end reporting processes.
Bells Chapel Baptist Church - Director of Bible School
City, STATE, 06/2010 - 06/2012
  • Determined allocations of funds for classroom supplies and materials, authorizing purchases.
  • Conducted conferences dealing with interpret religious ideas or convictions.
  • Assisted with learning centers, crafts, memory verse work and Bible reading.
  • Created atmosphere allowing children to engage in healthy mentoring and peer relationships while receiving instruction about Bible and Christian living.
  • Planned and led children in activities and structured game times, prayer, storytelling and creative Bible teaching.
  • Recruited, hired and trained primary and supplemental teaching staff.
  • Cultivated young minds and facilitated closer relationships with God through teaching, crafts, physical activities and music.
  • Greeted parents and children each day of vacation Bible school upon arrival, administered pick-up authorization notes, signout sheets and attendance keeping.
  • Supervised children and young volunteers to verify access to safe, secure and non-threatening space for learning and worship and continued care until released to guardian.
  • Kept program areas well organized and free from clutter and cleaned and straightened areas at end of program with help from students.
Kroger - Deli Clerk
City, STATE, 02/1984 - 09/1986
  • Informed customers of deli specials to increase profits.
  • Maintained safe food handling practices to prevent germ spread.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Offered samples to promote and upsell specials.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Documented and entered special orders for event catering and party trays.
  • Directed patrons to restrooms and other amenities within facility.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Responded to customer questions regarding product availability.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

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Resume Overview

School Attended

  • Colorado Technical University

Job Titles Held:

  • Customer Service Supervisor
  • Church Treasurer
  • Director of Bible School
  • Deli Clerk

Degrees

  • Bachelor of Science

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