Customer Service Supervisor Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

  • All Microsoft Office Programs
  • Accounting: QuickBooks
  • Adobe Acrobat
  • Operating Systems: Windows (all versions)
  • Schedule Coordination
  • Customer-focused
  • Adherence to high customer service standards
  • Administrative support
  • Able to grasp new concepts quickly and efficiently
  • Business Development Skills: Communication, Goal-focused, Organization
  • Time Management Skills: Creating and keeping deadlines, Delegation, Decision making
  • Project Management/Taking Ownership
  • Resolution Oriented
  • Ability to Work Under Pressure
  • Accounting: Reconciling company transactions in Concur
Work History
06/2022 to Current Receptionist Millennium Health | OH, State,
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
11/2015 to 06/2022 Customer Service Supervisor Chubb | Richmond, IN,
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office.
  • Address incoming inquiries in timely, effective, and professional manner. Resolved customer concerns efficiently to promote satisfaction and loyalty. Follow up to maintain perfect customer experience.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered pay for staff.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Guided new employees on Business Processing and responded quickly to questions, which improved understanding of job responsibilities.
  • Managed Customer Relationship Management database, including troubleshooting, maintenance, updates and report generation.
  • Oversaw and optimized work of 10-30 specialist performing high-quality customer service work.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
08/2012 to 11/2015 Administrative Assistant Benchmark Hospitality | Santa Cruz, CA,
  • Created PowerPoint presentations for business development purposes.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Executed record filing system to improve document organization and management.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities.
  • Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable.
  • Supervised onsite team, including caterers, audio-visual technicians, and facility management team.
  • Coordinated florists, photographers, videographers, musicians, etc.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
06/2011 to 11/2012 Server Goodwill Southern Rivers | Opelika, AL,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
10/2010 to 06/2011 Cashier Company Name | City, State,
  • Consistently met up-sell goals by highlighting target merchandise with strategic promotional approaches.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained organized and clean customer areas by completing daily recovery checklists.
  • Efficiently processed new orders, completing multiple daily transactions with remarkable accuracy.
Expected in 06/2010 High School Diploma | Foothill High School, Henderson, NV GPA:

GPA: 3.5

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Foothill High School
Job Titles Held:
  • Receptionist
  • Customer Service Supervisor
  • Administrative Assistant
  • Server
  • Cashier
  • High School Diploma