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Customer Service Supervisor Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Skills
  • All Microsoft Office Programs
  • Accounting: QuickBooks
  • Adobe Acrobat
  • Operating Systems: Windows (all versions)
  • Schedule Coordination
  • Customer-focused
  • Adherence to high customer service standards
  • Administrative support
  • Able to grasp new concepts quickly and efficiently
  • Business Development Skills: Communication, Goal-focused, Organization
  • Time Management Skills: Creating and keeping deadlines, Delegation, Decision making
  • Project Management/Taking Ownership
  • Resolution Oriented
  • Ability to Work Under Pressure
  • Accounting: Reconciling company transactions in Concur
Work History
06/2022 to Current Receptionist Millennium Health | OH, State,
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
11/2015 to 06/2022 Customer Service Supervisor Chubb | Richmond, IN,
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office.
  • Address incoming inquiries in timely, effective, and professional manner. Resolved customer concerns efficiently to promote satisfaction and loyalty. Follow up to maintain perfect customer experience.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered pay for staff.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Guided new employees on Business Processing and responded quickly to questions, which improved understanding of job responsibilities.
  • Managed Customer Relationship Management database, including troubleshooting, maintenance, updates and report generation.
  • Oversaw and optimized work of 10-30 specialist performing high-quality customer service work.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
08/2012 to 11/2015 Administrative Assistant Benchmark Hospitality | Santa Cruz, CA,
  • Created PowerPoint presentations for business development purposes.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Executed record filing system to improve document organization and management.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities.
  • Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable.
  • Supervised onsite team, including caterers, audio-visual technicians, and facility management team.
  • Coordinated florists, photographers, videographers, musicians, etc.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
06/2011 to 11/2012 Server Goodwill Southern Rivers | Opelika, AL,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
10/2010 to 06/2011 Cashier Company Name | City, State,
  • Consistently met up-sell goals by highlighting target merchandise with strategic promotional approaches.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained organized and clean customer areas by completing daily recovery checklists.
  • Efficiently processed new orders, completing multiple daily transactions with remarkable accuracy.
Education
Expected in 06/2010 High School Diploma | Foothill High School, Henderson, NV GPA:

GPA: 3.5

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92Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Foothill High School
Job Titles Held:
  • Receptionist
  • Customer Service Supervisor
  • Administrative Assistant
  • Server
  • Cashier
Degrees
  • High School Diploma