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customer service supervisor resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across [Industry] company environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position in [Type] environment. Ready to help team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Performance Management Systems
  • Coaching and Mentoring
  • Employee Development
  • Confidential Document Control
Work History
11/2020 to Current
Customer Service Supervisor Monster Beverage 1990 Corporation Portland, OR,
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Coached employees through day-to-day work and complex problems.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
11/2019 to Current
Human Resources Manager Arkray Usa, Inc. Birmingham, AL,
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Liaised between multiple business divisions to improve communications.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Led and strategically directed team of human resources professionals.
  • Conducted company-wide town hall meetings to convey updates.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Automated office operations while managing client correspondence, record tracking and data communications.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Reduced process lags by accurately managing confidential records for staff members.
  • Created organizational filing systems for records, correspondence and [Type].
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
  • Managed [Number] employees to reduce workflow stoppage and achieve on-time project completion.
11/2019 to Current
Human Resources Administrator Composecure East Millstone, NJ,
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Advocated for staff members, helping to identify and resolve conflicts.
11/2019 to 09/2020
Human Resources Specialist City Of Springfield Springfield, MO,
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
  • Conserved time and improved workflows by handling special projects and emergency solutions.
  • Analyzed issues and employed improvement processes.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Completed projects on time and under budget while resolving complex issues for senior leaders.
Education
Expected in 06/2017 to to
High School Diploma:
Greenwood High School - Greenwood, SC
GPA:
  • Honor Roll
  • 4.0 GPA

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Resume Overview

School Attended

  • Greenwood High School

Job Titles Held:

  • Customer Service Supervisor
  • Human Resources Manager
  • Human Resources Administrator
  • Human Resources Specialist

Degrees

  • High School Diploma

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